Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offer keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Have a self-motivated work ethic to perform effectively in independent or team environments. Committed to do building relationships as well as doing work in a timely manner.
Overview
11
11
years of professional experience
Work History
Professional Photographer/Manager of Operations
Jenner Productions
01.2017 - Current
Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Digitally edited photos to enhance appearance.
Utilized natural and artificial lighting to capture desired images and maintain quality.
Took photos from different angles and perspectives to capture perfect images.
Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Collaborated with other photographers and videographers to capture special events.
Generated cost-effective solutions for client's photography needs.
Assisted clients with creative ideas for photography needs.
Completed complex photo shoots at indoor and outdoor venues.
Utilized various types of camera equipment to capture best possible shots.
Researched new camera equipment and accessories.
Administrative Assistant
Department of Social Services-Child Protection
01.2024 - 11.2024
Answered and routed phone calls, delivered messages to staff members
Maintained inventory of office supplies and placed orders.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Assisted coworkers and staff members with special tasks on daily basis.
Worked with fellow staff members and vendors to ensure payments were made in a timely manner
Created and submitted Direct Vouchers to Finance for Staff hotel stays, Family Preservation, and Kinship ensuring that they were done correctly.
Made both hotel and vehicle reservations for staff members when needed
Tracked payments and invoices in Excel spreadsheets for the various types of direct vouchers
Verified W9's with Finance department
Professional Photographer/Subcontractor
Shoott
11.2020 - 10.2023
Photographed high-quality images for clients to purchase
Provided excellent customer service and built relationships with clients
Brand Ambassador
PMH Construction/Patio Galaxy
02.2022 - 07.2022
Established and maintained positive relationships with customers.
Maintained clean, organized and professional work environment.
Provided exceptional customer service to drive satisfaction.
Social Media
Google Reviews
Scheduling Photo shoots with satisfied customers
Payroll Specialist
Heartland Payment Systems
05.2019 - 09.2019
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Managed payroll data entry and processing for 250+ clients/businesses to comply with predetermined company guidelines.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Reviewed time records for employees to verify accuracy of information.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Maintained strict confidentiality of all payroll information and records.
Created new hire and termination documents for payroll.
Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
Provided customer service to employees regarding payroll inquiries and issues.
Managed and updated employee benefits information.
Developed and implemented payroll procedures to streamline workflow.
Tracked employee vacation, sick and personal time.
Updated employee files with new details such as changes in address or salary levels.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Barista Trainer
Starbucks
08.2013 - 05.2019
Customized training strategies based on individual barista knowledge, experience, and strengths.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new employees in groups and in one-on-one scenarios.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Promoted additional items with beverages, increasing store sales.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Handled cash and processed payments accurately to avoid errors.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Controlled line and crowd with quick, efficient service.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Maintained regular and consistent attendance and punctuality.
Cleaned counters, machines, utensils, and seating areas daily.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Followed exact recipes for mixing and preparing beverage and food items.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Used POS system to accurately enter orders and process payments.
Worked both opening and closing shifts to find ways to improve efficiency
Education
CDA - Child Development Associate
Rapid City, SD
High School Diploma -
Central High School
Rapid City, SD
06.2007
Skills
Problem solving
Client communication
Social media
Customer service and communication skills
Attention to detail
Relationship building
Grammar
Multitasking and organization
Timeline
Administrative Assistant
Department of Social Services-Child Protection
01.2024 - 11.2024
Brand Ambassador
PMH Construction/Patio Galaxy
02.2022 - 07.2022
Professional Photographer/Subcontractor
Shoott
11.2020 - 10.2023
Payroll Specialist
Heartland Payment Systems
05.2019 - 09.2019
Professional Photographer/Manager of Operations
Jenner Productions
01.2017 - Current
Barista Trainer
Starbucks
08.2013 - 05.2019
CDA - Child Development Associate
High School Diploma -
Central High School
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