I am extremely interested in instrumental music, playing both the guitar and piano proficiently I also excel in audiovisual support and computer programming I am passionate about aviation and plan to pursue it as a career I am taking steps towards receiving my private pilot's license prior to graduation in May 2027 I am also extremely interested in legislation, having participated in youth government (TeenPact( throughout my high school years
Samuel A. Kowalchuk
Rapid City
Summary
Dynamic manager with a proven track record at Armadillo's Ice Cream Shoppe, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in personnel management, ensuring optimal performance during peak hours. Confident leader with an attitude of excellence, eager to take on new challenges and follow-through to mastery.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Armadillo's Ice Cream Shoppe
Rapid City, SD
03.2023 - Current
- Supervised shift operations, ensuring efficient workflow and high customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Resolved customer complaints effectively, enhancing overall service quality.
- Trained and mentored staff on service protocols and product knowledge.
- Educated employees about essential job functions to improve overall team performance.
- Developed schedules for team members to maintain adequate coverage during peak hours.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Managed cash handling procedures, maintaining accurate financial records during shifts.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Cashier
Trav's Outfitter
Rapid City, SD
11.2025 - 07.2026
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash register balances through diligent end-of-day reconciliation.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Trained new staff on cash handling procedures and customer service best practices.
Education
High School Diploma -
Homeschool (West River Classical Co-op)
Rapid City05-2027
Skills
- Sales and marketing
- Staff training
- Team leadership
- Scheduling proficiency
- Processes and procedures
- Customer service focus
- Problem-solving
- Attention to detail
- Communication skills
- Conflict resolution
Interests
Timeline
Cashier
Trav's Outfitter
11.2025 - 07.2026
Manager on Duty
Armadillo's Ice Cream Shoppe
03.2023 - Current
High School Diploma -
Homeschool (West River Classical Co-op)