Samara Nordby
Sioux Falls
Summary
As a dedicated and empathetic individual with experience in customer service, leadership, and community engagement, I am well-equipped to provide support and advocacy for clients navigating complex challenges. My language experiences enhance my ability to connect with diverse populations, while my organizational and problem-solving skills ensure efficient management of multiple tasks and responsibilities. With a strong foundation in communication, teamwork, and adaptability, I am poised to make a positive impact in the Client Advocate role.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Sanford Health
Sioux Falls
08.2022 - Current
- Managed a multi-line phone system, ensuring timely communication between patients, families, and hospital staff.
- Implemented visitor management protocols, including checking in guests, issuing visitor badges, and screening individuals for security purposes.
- Coordinated transportation services for discharged patients to ensure safe and timely departures.
- Acted as a liaison between patients, families, and hospital resources, helping to navigate complex systems and resolve issues effectively.
- Provided compassionate support and assistance to families of patients dealing with complex health issues.
- Utilized technology proficiently, including electronic health record systems (EPIC), to access and manage patient information securely.
Receptionist
EmBe
Sioux Falls
08.2022 - Current
- Managed financial transactions for swim lessons and maintained detailed records of client interactions.
- Maintained a clean and organized environment, including folding towels, and ensuring that facilities are well maintained.
- Utilized administrative tools to monitor receipts, memberships, and other organizational data.
- Collaborated with staff to set up and take down equipment for youth sports events.
- Provided customer service support, addressing inquiries about pool and daycare services, and resolving issues in a professional and courteous manner.
Clerk
Caseys General Stores Inc
Worthington
09.2021 - 07.2022
- Operated a cash register, processed transactions, and maintained accuracy when handling cash, credit card transactions, and operating a point-of-sale system.
- Ensured the store was stocked and clean.
- Monitored and reported inventory levels, restocking shelves as necessary.
- Greeted patrons and assisted them in their shopping experience.
Shift Leader
Jimmy John's
Worthington
06.2017 - 08.2021
- Created and managed weekly employee schedules.
- Delegated responsibilities to team members.
- Assisted in preparing and delivering orders.
- Opened and closed the store, overseeing daily operations including cash handling, till management, and maintaining a clean and organized environment.
- Addressed customer complaints and inquiries.
Education
Bachelor of Arts - Psychology
Augustana University
Sioux Falls, SD05-2025
Skills
- Communication
- Problem-Solving
- Empathy
- Teamwork
- Adaptability
- Attention to Detail
- Spanish: Conversational proficiency
- American Sign Language (ASL): Basic proficiency
Timeline
Guest Service Representative
Sanford Health
08.2022 - Current
Receptionist
EmBe
08.2022 - Current
Clerk
Caseys General Stores Inc
09.2021 - 07.2022
Shift Leader
Jimmy John's
06.2017 - 08.2021
Bachelor of Arts - Psychology
Augustana University
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