Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Webb

Deadwood

Summary

Customer-focused professional with experience in hospitality and customer service. Strong communication, teamwork, time management, and problem-solving skills with a proven ability to provide excellent service to customers.

Overview

7
7
years of professional experience

Work History

Front Desk Agent/Receptionist

Royalton Blue Waters
Falmouth
05.2023 - 07.2025
  • Greeted guests professionally and provided exceptional customer service upon arrival and departure.
  • Checked guests in and out efficiently while ensuring accuracy of reservation details.
  • Managed room reservations, bookings, and cancellations using the hotel management system.
  • Responded to guest inquiries, requests, and complaints in a timely and professional manner.
  • Handled telephone calls, emails, and correspondence with guests and departments.
  • Processed payments, maintained cash balances, and prepared daily transaction reports.
  • Coordinated with housekeeping and other departments to ensure guest satisfaction.

Front Desk Agent/Receptionist

Excellence Oyster Bay Resort
Falmouth
05.2018 - 05.2023
  • Welcomed guests and provided information regarding resort services, amenities, and activities.
  • Assisted with guest check-in and check-out procedures.
  • Managed reservations and updated guest information in the reservation system.
  • Answered telephone calls and directed inquiries to the appropriate departments.
  • Resolved guest concerns promptly to ensure a positive guest experience.
  • Prepared daily reports and maintained accurate records of guest transactions.
  • Assisted guests with special requests, transportation arrangements, and local information.

Education

Bsc - Social Work

Moneague College
St Ann
06-2028

11 CSEC Passes -

York Castle High School
St. Ann
08-2013

Skills

  • Customer Service
  • Communication
  • Time Management
  • Teamwork
  • Problem Solving
  • Leadership
  • Adaptability

Timeline

Front Desk Agent/Receptionist

Royalton Blue Waters
05.2023 - 07.2025

Front Desk Agent/Receptionist

Excellence Oyster Bay Resort
05.2018 - 05.2023

Bsc - Social Work

Moneague College

11 CSEC Passes -

York Castle High School

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Samantha Webb