Samantha McKee
Nemo
Summary
Dynamic and customer-focused professional with experience at Starbucks and Scheels, excelling in exceptional customer service and time management. Proven ability to enhance client experiences and streamline operations, while fostering positive relationships. Adept at using POS systems and creating engaging environments that drive sales and customer loyalty.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
01.2018 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, from entry level to store managers, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Thrived in a fast paced environment while maintaining a cheery and uplifting attitude.
In Home Caregiver
Family
01.2021 - 01.2022
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted grandma with handling daily chores and errands.
- Enhanced quality of life through attentive assistance with daily activities, including bathing, feeding, dressing, and grooming.
- Cooked nourishing meals to promote better nutrition.
- Offered support for mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided assistance in completing daily tasks, reducing daily burden on family members.
- Improved patients' comfort with massage and application of topical treatments.
Ranch Secretary
Hall Performance Horses
02.2019 - 08.2020
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, invoices and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to ranch hands when needed in various tasks or projects.
- Managed the ranch's social medias and all photography including events and equine sales photos.
Athletic Shoe Manager
Scheels
01.2012 - 09.2017
- Collaborated with other department managers to create a welcoming environment and an eye catching sales floor.
- Developed strong relationships with vendors to secure favorable merchandise, supporting store profitability.
- Streamlined ordering processes through implementation of a digital inventory management system.
- Built rapport with frequent customers by remembering personal details such as shoe size or preferred brands, contributing to a memorable shopping experience.
- Managed inventory effectively for optimal stock levels, ensuring a wide selection of styles and sizes for customers.
- Enhanced store sales by creating visually appealing shoe displays to attract potential buyers.
- Analyzed sales data to identify trends and adjust inventory accordingly, resulting in improved product offerings tailored to customer preferences.
Education
GED -
Homeschooled
Nemo, SD05-2010
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- POS system operation
Timeline
In Home Caregiver
Family
01.2021 - 01.2022
Ranch Secretary
Hall Performance Horses
02.2019 - 08.2020
Barista
Starbucks
01.2018 - Current
Athletic Shoe Manager
Scheels
01.2012 - 09.2017
GED -
Homeschooled
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