Samantha DuFrane
Gregory
Summary
Dedicated healthcare professional with over 12 years of experience in patient care and customer relationship management. Skilled in responding promptly to patient needs and enhancing service delivery through effective communication and teamwork. Worked closely with patients and their insurance companies to make sure claims were processed in a timely manner.
Overview
12
12
years of professional experience
Work History
PCT/HUC
Avera
Gregory
03.2014 - Current
- Monitored vital signs and reported changes to healthcare team.
- Supported patients with mobility and daily living activities.
- Documented patient information accurately in electronic health records.
- Educated patients on health management and wellness practices.
- Responded promptly to patient needs and requests for assistance.
- Educated clients on policy terms and conditions for better understanding.
- Processed insurance applications and ensured accuracy of submitted information.
Avera Gregory Hospita
Avera
Gregory
03.2014 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Gregory High School
Gregory, SD05-2006
Skills
- Patient monitoring
- Vital signs assessment
- Electronic health records
- Infection control
- Patient education
- Healthcare compliance
- Billing procedures
- Documentation standards
- Patient interaction
- Attention to detail
Timeline
PCT/HUC
Avera
03.2014 - Current
Avera Gregory Hospita
Avera
03.2014 - Current
High School Diploma -
Gregory High School