Samantha Bilbruck
Hot Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Nelson's Oil & Gas, Inc.
09.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Franchise Owner- Grooming
Self
11.2019 - 07.2022
- Managed all scheduling to accommodate availability of both groomer and client.
- Kept all patient and pet records private and secure.
- Complied with confidentiality rules and regulations based on state and federal guidelines.
- Used compassion and understanding when working with pets and their caregivers.
- Built and strengthened positive relationships with clients, fellow franchisees, and corporate leadership.
- Conversed with pet caregivers about concerns.
- Answered phone calls, filed paperwork, and updated data spreadsheets.
- Received and distributed mail correspondence throughout company.
- Attended Skype video meetings with fellow franchisees and corporate leadership.
- Provided medical grooming advice.
Server/Bartender
Winner’s Circle
04.2015 - 11.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Multitasked to ensure good service to all customers.
Bartender
Jenny’s
04.2014 - 04.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Childcare Provider
YMCA
08.2012 - 03.2014
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Consulted with families to discuss activities and behaviors of each child.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
Certified Nurse Aide
Good Samaritan Nursing Home
02.2006 - 08.2009
- Worked with doctors and nurses to provide utmost long term care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Used and understood medical terminology in medical setting.
- Complied with HIPAA regulations and guidelines to ensure patient confidentiality.
- Updated medical charts.
Education
General
Lakota Elementary School
Lakota, NDGeneral
Lakota High School
Lakota, NDIn Progress - Accounting And Business Management
Western Dakota Technical Institute
Rapid City, SD05.2015
In Progress - Accounting And Business Management
Lake Region State College
Devils Lake, ND05.2011
Skills
- Customer Service
- Critical Thinking
- Information Collection and Recording
- Client Relationships
- Appointment Scheduling
- Phone and Email Etiquette
- Policy and Procedure Explanations
- Customer Communication
- Multitasking Efficiently
Timeline
Administrative Assistant
Nelson's Oil & Gas, Inc.
09.2022 - 11.2023
Franchise Owner- Grooming
Self
11.2019 - 07.2022
Server/Bartender
Winner’s Circle
04.2015 - 11.2019
Bartender
Jenny’s
04.2014 - 04.2015
Childcare Provider
YMCA
08.2012 - 03.2014
Certified Nurse Aide
Good Samaritan Nursing Home
02.2006 - 08.2009
General
Lakota Elementary School
General
Lakota High School
In Progress - Accounting And Business Management
Western Dakota Technical Institute
In Progress - Accounting And Business Management
Lake Region State College
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