Gavin Poust
Sioux Falls
Summary
Dynamic customer service professional dedicated to enhancing customer experiences and fostering brand loyalty. Eager to learn new skills and embrace challenges, with a strong background in the assembly, presentation, and execution of catering events.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Silencer Central
Sioux Falls, SD
04.2025 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Goal Solutions
Sioux Falls, SD
09.2024 - 03.2025
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Maintained accurate records of customer interactions using CRM software, ensuring data integrity and accessibility.
- Trained new team members on service protocols and effective communication strategies, improving team performance.
- Implemented process improvements that streamlined call handling times and increased first-call resolution rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Member Service Associate
LEVO CU
Sioux Falls, SD
02.2024 - 09.2024
- Exceeded customer service expectations through friendly and courteous interactions with guests.
- Developed and implemented streamlined customer service policies and procedures.
- Maintained accurate records of customer accounts and transactions to ensure smooth operations.
Server
Red Robin Gourmet Burgers and Brews
Lincoln, NE
08.2023 - 02.2024
- Consistently received compliments from customers for exceptional service and attentiveness.
- Assisted customers in placing orders and provided menu explanations, catering to dietary needs.
- Built rapport with guests to encourage repeat business through friendly conversations.
Barista
Starbucks
Sioux Falls, SD
05.2020 - 08.2022
- Recognized for ability to remember and address customers by name, enhancing the personal touch.
- Made tailored product recommendations based on a comprehensive understanding of customer preferences.
- Maintained excellent attendance and punctuality.
Pizza Maker
Take 'N' Bake Pizza
Sioux Falls, SD
05.2017 - 05.2020
- Provided detailed product information and menu explanations considering dietary restrictions.
- Organized work areas to enhance efficiency and set a standard for kitchen etiquette.
Education
1 year - Concentration in Chemistry
University of Omaha
Nebraska01-2024
High School Diploma - undefined
Roosevelt High School
Sioux Falls, SD01-2022
Skills
- Outstanding customer service
- Excellent communication and interpersonal skills
- Ability to learn quickly and adapt to new challenges
- Strong organizational and record-keeping abilities
- Team collaboration and leadership potential
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Silencer Central
04.2025 - Current
Customer Service Representative
Goal Solutions
09.2024 - 03.2025
Member Service Associate
LEVO CU
02.2024 - 09.2024
Server
Red Robin Gourmet Burgers and Brews
08.2023 - 02.2024
Barista
Starbucks
05.2020 - 08.2022
Pizza Maker
Take 'N' Bake Pizza
05.2017 - 05.2020
High School Diploma - undefined
Roosevelt High School
1 year - Concentration in Chemistry
University of Omaha