Ryan Wallace
Aurora
Summary
Experienced with managing client accounts and providing financial guidance. Utilizes strong communication skills to build and maintain customer relationships. Knowledge of banking regulations and financial product offerings ensures effective service delivery.
Overview
10
10
years of professional experience
Work History
Retail Banking Officer
First Bank & Trust
05.2020 - Current
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- Contributed to business development initiatives by participating in community events as a representative of the bank.
- Managed risk and ensured compliance with all federal regulations, maintaining a secure banking environment for clients.
- Resolved customer complaints professionally, maintaining a high level of client satisfaction within the branch.
- Conducted thorough financial analyses to determine clients'' creditworthiness and approve loans accordingly.
- Facilitated seamless account openings for new customers while accurately collecting required documentation.
Machine Operator
3m
04.2019 - 05.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
Store Manager
Verizon Wireless
10.2018 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
GameStop
10.2014 - 10.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Brookings High School
Brookings, SD05-2014
Skills
- Branch operations
- Goal-oriented mindset
- Professional ethics
- Loan processing
- Consumer banking
- Fraud prevention
- Customer service
Timeline
Retail Banking Officer
First Bank & Trust
05.2020 - Current
Machine Operator
3m
04.2019 - 05.2020
Store Manager
Verizon Wireless
10.2018 - 04.2019
Store Manager
GameStop
10.2014 - 10.2018
High School Diploma -
Brookings High School
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