Ryan Leslie
Tea
Summary
Experienced with integrating diverse systems to achieve seamless interoperability. Utilizes analytical skills and technical expertise to streamline processes and solve complex integration issues. Track record of effective collaboration and adapting to dynamic environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Product Integration Specialist/Implementation Specialist
Ingo Money Inc.
Remote/Tea, SD
05.2022 - Current
- Implementing/configuring client software:
- API
- IFrame
- SaaS
- Technical MYSQL Database configuration
- Client provisioning in UAT/Prod database
- Experience in client Kickoff calls
- Lead kick off calls with presentation for new clients
- Weekly status updates in Asana project management
- Schedule/lead weekly meetings with clients and track project in Asana
- Analyze and fix client issues in lower environments
- Support any issues via email for UAT issues regarding client setup
- Validation of client testing in lower environments/production
- Go through a test plan for each individual client and validate the error handling is correct
- Experience in Microsoft 365 applications
- Use all Microsoft applications
- Experience using API’s and Postman to test API calls
- Use postman to test client credentials and test API endpoints
- Help manage Ingo’s Developer Center to ensure information is up to date
- End to end project support with client until Production launch and handed over to Payment Services team post launch
- Experience with iFrame Solution
- Experience with CSR’s
- Using Acoustic for SaaS email notifications specific to each client with branding and email body language/configure in client admin portal for email to emit
Implementation Analyst
Savana Inc.
Remote/Sioux Falls, SD
09.2021 - 05.2022
- Implementing/configuring client software
- Training clients on how to use Savana software
- Documentation creation for projects to be more centered around one centralized way
- Technical in SQL and in Microsoft Visual Studio
- Experience in Microsoft office products
- Experience in implementation project management
- Weekly status reports on project progress
- Analyze issues in environments for clients
- Validation of client testing
- Manage customer ticketing system for submitted issues
- Ticket management with tracking of client issues/documentation of the project
- End to end project support with client until transitioned to support representative
Implementation Analyst
Fiserv
Lincoln, NE
04.2019 - 09.2021
- Install software and train clients on the software
- Analyze issues client is having on clients servers
- Analyze client priorities on the product for policies
- Document requirements for workflow building in BPM product for account opening
- Work with multiple products and project based work with deadlines
- Being able to problem solve issues for clients in a timely manner
- Provide great customer service
- Create workflows that allow banks to open account proficiently and efficiently
- Worked on three different products Online account opening product, In branch account opening product, Risk assessment product
- Kick off calls with clients to walk through a high level over of project
- Give weekly status reports on progression of projects
- Help clients with cases that come regarding issues or help on the product
- Project management - 20 projects going on currently
- Handle certificate renewals for banks that use SSL for the product
- Update documentation that is provided to clients to for use of our products
- Experienced in Fiserv Products
- Experience in Microsoft office products
Deposit Servicing Specialist
MetaBank
Sioux Falls, SD
08.2017 - 03.2019
- Return Item Maintenance, Debit Card specialist, Online banking specialist
- General Ledger research and balancing
- ATM research and balancing
- Banker support
- New account specialist- checked tellers/personal bankers who opened accounts to ensure that all the documents are signed and are in compliance.
- New account and existing customer maintenance
- Return check maintenance
Customer Service Rep
Frontier Bank
Sioux Falls, SD
02.2016 - 08.2017
- New Account specialist, Head Teller, Office Manager
- Confer with customers over the phone or in person to provide information about products or services. Take/enter orders, close accounts, or obtain detailed complaints.
- Determine charges for services requested, collect deposits or payments, or arrange of billing
Education
Degree - Business Fundamentals
University of Phoenix, Online
03-2020
High school diploma - undefined
Roosevelt High School
Sioux Falls, SD05-2014
Skills
- Detailed-Oriented, Aiming to leverage a proven knowledge of accelerated growth, business development, and new business development skills Frequently praised as adaptable by my peers I can be relied upon to help your company achieve its goals
Certification
- Certificate in MYSQL Database
- UdemyMay2023
LANGUAGES
English - Native
Timeline
Product Integration Specialist/Implementation Specialist
Ingo Money Inc.
05.2022 - Current
Implementation Analyst
Savana Inc.
09.2021 - 05.2022
Implementation Analyst
Fiserv
04.2019 - 09.2021
Deposit Servicing Specialist
MetaBank
08.2017 - 03.2019
Customer Service Rep
Frontier Bank
02.2016 - 08.2017
High school diploma - undefined
Roosevelt High School
Degree - Business Fundamentals
University of Phoenix, Online