Rock Hoksila
Rapid City
Summary
Proven leader in operational excellence and strategic planning, notably at Redzone Shipping, where I spearheaded process improvements and staff development initiatives. Expertise in logistics coordination and team leadership resulted in enhanced operational efficiency and workforce planning. Skilled in capital spending and customer service, my approach significantly boosts business management outcomes. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Correctional Officer
Pennington County Sheriff's Office
08.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
DIRECTOR OF OPERATIONS
redzone shipping
09.2020 - 07.2024
- Planned and monitored day-to-day running of business to facilitate smooth progress
- Managed the development of staf by providing guidance, feedback and support when needed
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly
- Analyzed current operational processes and performance, recommending solutions for improvement
- Analyzed existing processes, identify areas for improvement and created new procedures to optimize workflow
- Starting new pilots to add more to the company
- Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management
- Liaised with superiors to make decisions for operational activities and set strategic goals
SHOP MANAGER
Auto works
03.2017 - 01.2020
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances
- Trained new employees on proper protocols and customer service standards
- Answered customers' questions and addressed problems and complaints in person and via phone
- Organized daily and weekly sales reports to track shop success
- Demonstrated excellent problem solving skills to resolve customer complaints promptly and eciently
- Assisted in recruiting, hiring and orienting new staf members as needed
- Negotiated contracts with vendors to secure lower prices on merchandise while maintaining high quality standards
SERVICE ADVISOR
Napelton
03.2013 - 07.2016
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Scheduled service appointments for customers
- Advised customers on automotive maintenance and repair services
- Provided customers correct estimates of maintenance and repair costs
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference
- Greeted customers upon entrance to foster friendly and approachable atmosphere
SECURITY LIEUTENANT
Mountain States Investigation and security
02.2005 - 04.2012
- Managed a team of 15 personnel in the enforcement of security protocols and procedures
- Ensured that all personnel were properly trained in the use of restraint techniques when necessary
- Analyzed CCTV footage to detect patterns in criminal behavior and identied suspects in criminal cases
- Investigated complaints from staf members regarding threats or harassment from visitors or vendors
- Monitored radio communications between ocers to ensure accurate information was relayed during emergency response scenarios
- Prepared detailed reports outlining ndings from investigations conducted into alleged violations of policy or procedure
- Responded quickly to all alarms triggered within the facility, assessing the situation before taking appropriate action
- Investigated and responded to alarms and other security incidents
Education
HIGH SCHOOL DIPLOMA -
Maine East High School
Park Ridge, IL05.2000
Skills
- Strategic planning and execution
- Operations Oversight
- Process Improvement
- Strategic Planning
- Capital Spending
- Leadership training
- Operational Efficiency
- Schedule oversight
- Quality Assurance
- Workforce Planning
- Cost Control
- Business Management
- Customer Service
- Staff Training
- Logistics Coordination
- Team Leadership
Timeline
Correctional Officer
Pennington County Sheriff's Office
08.2024 - Current
DIRECTOR OF OPERATIONS
redzone shipping
09.2020 - 07.2024
SHOP MANAGER
Auto works
03.2017 - 01.2020
SERVICE ADVISOR
Napelton
03.2013 - 07.2016
SECURITY LIEUTENANT
Mountain States Investigation and security
02.2005 - 04.2012
HIGH SCHOOL DIPLOMA -
Maine East High School
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