Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Stunes

Mitchell

Summary

Dynamic professional with a proven track record at the Post Office, excelling in customer service and route management. Skilled in package handling and problem-solving, I enhanced customer satisfaction through effective communication and timely deliveries. Committed to teamwork and maintaining high standards, I consistently improved operational efficiency and client relationships.

Overview

16
16
years of professional experience

Work History

City Letter Carrier

Post Office
05.2016 - 11.2024
  • Delivered mail and packages promptly to designated routes.
  • Learned postal regulations and delivery procedures effectively.
  • Collaborated with team members to improve route efficiency and effectiveness.
  • Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
  • Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
  • Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
  • Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
  • Planned and cased mail in sequence of delivery for designated route.
  • Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
  • Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.

Inside Sales Coordinator

Discount Joes
11.2008 - 12.2015
  • Coordinated sales initiatives to drive customer engagement and support revenue growth.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Coordinated with warehouse department to pull products for customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Researched customer issues and implemented solutions that proved to be efficient and effective.
  • Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
  • Scheduled customer appointments for sales representatives on road or out of office.
  • Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.

Education

Avon Public School
Avon, SD

Skills

  • Package handling
  • Safe driving
  • Memory recall
  • Weather preparedness
  • Vehicle maintenance
  • Route management
  • Documentation & recordkeeping
  • Customer service
  • Problem-solving
  • Teamwork
  • Organizational skills
  • Time management abilities

Timeline

City Letter Carrier

Post Office
05.2016 - 11.2024

Inside Sales Coordinator

Discount Joes
11.2008 - 12.2015

Avon Public School

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Robin Stunes