Roberta Stanley
Sioux Falls
Summary
Customer Specialist Representative I am successful at troubleshooting and handling customer support issues in a timely manner.
Energetic Lead Direct Support Professional with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Lead Direct Support Professional experienced with all facets of the hiring, training, coaching and development processes of working with disabled adults.Overview
17
17
years of professional experience
Work History
Customer Specialist Representitive
Esurance
3509 N Louise Ave Sioux Falls SD
10.2013 - Current
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Acted professionally and patiently when addressing negative customer feedback.
Lead Direct Support Professional
South Dakota Achieve
3934 Western Ave Sioux Falls SD
04.2008 - 01.2014
- Addressed and resolved the residents complaints empathetically and professionally.
- Gathered and verified all required information for tracking purposes.
I worked with disabled adults.
I assisted my supervisor in scheduling.
I assisted in preparing and completing yearly evaluations.
I completed monthly evaluations with employees.
I assisted the individuals in cooking and bathing.
Met or exceeded service and quality standards every review period.
Education
High School Diploma - undefined
Rock Springs High School
1989
Skills
- Critical thinking
- Attention to detail
Highly Dependable
Learn quickly
- Quality assurance
Timeline
Customer Specialist Representitive
Esurance
10.2013 - Current
Lead Direct Support Professional
South Dakota Achieve
04.2008 - 01.2014
High School Diploma - undefined
Rock Springs High School
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