Richard Hagen
Rapid City
Summary
Adept Service Technician with a proven track record at Titan Machinery, showcasing exceptional troubleshooting skills and a keen attention to detail. Elevated customer satisfaction and operational efficiency through expert installation, repair, and continuous learning. Demonstrates a goal-oriented mindset, ensuring safety and peak performance in all tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Technician
Titan Machinery
07.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Flooring Sales Specialist
Buche Ace Hardware
03.2022 - 07.2022
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
Education
Associate of Science - Disel Technology
Western Dakota Technical Collage
Rapid City, SD05-2025
Skills
- Installation and repair
- Attention to detail
- OSHA requirements
- Crew oversight
- Goal-oriented mindset
- Troubleshooting skills
Certification
- Automotive Service Excellence Certification (ASE)
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Certified Maintenance & Reliability Technician (CMRT) - Society for Maintenance & Reliability Professionals.
- NATE Certification (North American Technician Excellence) - North American Technician Excellence, Inc.
Timeline
Service Technician
Titan Machinery
07.2023 - Current
Flooring Sales Specialist
Buche Ace Hardware
03.2022 - 07.2022
Associate of Science - Disel Technology
Western Dakota Technical Collage
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