Reeda Durrani
Karachi
Summary
Dynamic hospitality management professional with extensive international experience across hotels, restaurants, and client service sectors. Proven track record at the iconic Prince of Wales Hotel within the world-class Glacier Park Collection, demonstrating a commitment to excellence in service delivery. Supported by certifications in food handling, safety, and customer service leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Consultant
Primerica
09.2020 - 12.2021
- Facilitated virtual client appointments and built long-term relationships resulting in 110% target achievement.
- Processed monetary documents in compliance with regulations to ensure 15% YoY growth.
- Analyzed financial data to prepare reports and assist clients with insurance, investments, and debt management.
Hospitality Supervisor
Prince of Wales Hotel
05.2019 - 09.2020
- Oversaw daily hotel operations at an iconic national historic site.
- Created and managed staff schedules ensuring coverage during peak/off-peak hours. Reducing F&B department cost by 15%.
- Increased guest satisfaction by 25% through prompt and professional issue resolution.
- Monitored service quality, inventory levels, and coordinated between management, kitchen staff, and servers.
Hostess Manager
Nando’s Restaurant
05.2016 - 09.2016
- Managed seating, reservations, and guest requests efficiently.
- Maximized table turnover and ensured customer satisfaction.
Co-Op Program
Sixteenth Avenue Public School & SHSM Alexander Mackenzie High School
09.2013 - 10.2013
- Worked one-on-one with special needs students.
- Organized events, musical sessions, and onboarding for new students.
Education
Certificate - Hospitality Luxury Brand Management
Starweaver
Washington09.2025
Certificate - Introduction to Events Management
Coursera Instructor Network
Global Online Community 06.2025
Certificate - Mindfulness, Dignity & the Art of Human Connection
University of Michigan
Michigan 12.2024
Certificate - CIPD in HR Fundamentals
University of Michigan
Michigan 01.2020
Certificate - Developing an Entrepreneurial Mindset
University of Michigan
Michigan 01.2020
Diploma - Hospitality - Hotel & Restaurant Services Management
Seneca College
Markham, Ontario 05.2019
Skills
- Hotel & Restaurant Operations Management
- Guest Relations & Service Recovery
- Staff Training, Scheduling & Leadership
- Inventory & Cost Control
- Customer Service & Complaint Resolution
- Multilingual Communication (Urdu, Hindi, English, French, Punjabi)
- MS Office (Word, Excel, PowerPoint, Movie Maker)
Certification
- Smart Serve Certified
- First Aid & CPR Training Certified
- WHMIS Certified
- Food Handlers Certificate
- Customer Service Training (Service Leadership Course)
- Royal Conservatory of Music Certificate for Piano & Vocal
- Introduction to Events Management (Coursera Instructor Network)
- Hospitality Luxury Brand Management (Starweaver)
- CIPD in HR Fundamentals (Future Learn)
- Developing an Entrepreneurial Mindset (Michigan State University)
- Mindfulness, Dignity, and the Art of Human Connection (University of Michigan)
Languages
Urdu
Native or Bilingual
French
Elementary
English
Full Professional
Timeline
Financial Consultant
Primerica
09.2020 - 12.2021
Hospitality Supervisor
Prince of Wales Hotel
05.2019 - 09.2020
Hostess Manager
Nando’s Restaurant
05.2016 - 09.2016
Co-Op Program
Sixteenth Avenue Public School & SHSM Alexander Mackenzie High School
09.2013 - 10.2013
Certificate - Hospitality Luxury Brand Management
Starweaver
Certificate - Introduction to Events Management
Coursera Instructor Network
Certificate - Mindfulness, Dignity & the Art of Human Connection
University of Michigan
Certificate - CIPD in HR Fundamentals
University of Michigan
Certificate - Developing an Entrepreneurial Mindset
University of Michigan
Diploma - Hospitality - Hotel & Restaurant Services Management
Seneca College
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