Randi Wenbourne

Patient Scheduling and Schedule Management

• Manage the Hygiene Schedule: Coordinate and fill daily, weekly and future hygiene schedules to maximize provider production and minimize gaps or downtime
• Recall Management: Proactively contact patients due or overdue for their routine cleanings and check-ups via phone, text or email to book appointments.
• Confirmations: Contact patients ahead of time to confirm upcoming hygiene appointments and reduce last minute cancellations or no-shows.
• Manage the Waitlist: Maintain an active cancellation list to quickly fill open spots when schedule changes occur.

Patient Communication and Front Desk operations

• Greeting and Check-in: Welcome patients warmly as they arrive for their visits, ensuring all check-in procedures and paperwork are up to date.
• Treatment Plan Presentation: Review recommended periodontal therapy, sealants, or fluoride treatments with patients and answer basic questions about their care.
• Financial Coordination: Collect co-pays, deductibles, and outstanding balances from hygiene patients at the time of their visit.

• Greets patients and provides them with information and assistance
• Assists doctors, staff and patients
• Handles patient questions and concerns over the phone and in person
• Scheduled patient appointments efficiently to optimize clinic flow.
• Assists with billing and patient insurance companies

• Provided great customer service
• Made sure the establishment was kept clean
• Competent handling money transactions
• Trained new employees
• Covered extra shifts when coworkers couldn’t make it

• Student attendance
• Assisted students and staff
• Provided information and guidance to students, families and staff
• Access student records
• Managed testing using Microsoft word and excel