Ram Sharma
Sioux Falls
Summary
Proven leader in housekeeping and environmental services, notably at Sincerer Senior Living/Ponderosa, where I spearheaded initiatives that significantly enhanced guest satisfaction and operational efficiency. Expert in staff training and development, I excel in sanitation standards and guest relations, achieving a notable increase in positive feedback. My strategic approach to problem-solving and team motivation ensures peak performance and compliance with health and safety protocols. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Highly-qualified Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Sincerer Senior Living/Ponderosa
03.2022 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Lead EVS Technician
Sanford Medical Center
08.2015 - 03.2022
- Evaluated overall performance of environmental services operations, identifying areas for improvement and implementing changes as needed to ensure continued success in maintaining a clean and safe facility environment.
- Coordinated efforts during emergency situations such as power outages or extreme weather events, maintaining safe conditions for patients and staff alike.
- Participated in facility-wide initiatives aimed at reducing energy consumption and promoting sustainability efforts within environmental services operations.
- Implemented training programs for EVS staff, enhancing their knowledge of cleaning techniques and safety requirements.
EVS Technician
Larchwood/Grand Falls Casino IOWA
11.2013 - 08.2015
- Evaluated overall performance of environmental services operations, identifying areas for improvement and implementing changes as needed to ensure continued success in maintaining a clean and safe facility environment.
- Coordinated efforts during emergency situations such as power outages or extreme weather events, maintaining safe conditions for patients and staff alike.
- Participated in facility-wide initiatives aimed at reducing energy consumption and promoting sustainability efforts within environmental services operations.
- Implemented training programs for EVS staff, enhancing their knowledge of cleaning techniques and safety requirements.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Education
High School Diploma -
Notre Dame Academy
Mahatma Gandhi Road/Darjeeling-734104/Bengal/India07.2001
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Cleaning techniques
- Task assignment
- Staff Scheduling
- Training and mentoring
- Health and safety compliance
- Staff Training and Development
- Cleaning bathrooms
- Cleaning practices
- Vacuuming and sweeping
- Sanitation Standards
- Chemical Handling
- Supply Inventory Management
- Folding clean laundry
- Window Cleaning
- Waste disposal
- Dusting furniture
- Team Coordination
- Problem-Solving
- Safety Protocols
- Employee Training and Development
- Team Guidance and Motivation
- Clear Communication
- Work Inspection
- Staff Training
- Creative Thinking
- Decision-Making
- Complaints Handling
- Employee Work Scheduling
- Employee Scheduling
- Employee performance evaluation
- Preventive Maintenance
Timeline
Housekeeping Supervisor
Sincerer Senior Living/Ponderosa
03.2022 - Current
Lead EVS Technician
Sanford Medical Center
08.2015 - 03.2022
EVS Technician
Larchwood/Grand Falls Casino IOWA
11.2013 - 08.2015
High School Diploma -
Notre Dame Academy
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