Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Borglum

Flandreau,SD

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Royal River Casino & Hotel
08.2023 - 07.2025
  • Daily usage of various Microsoft Office products
  • Help manage employee attendance, payroll, tips, scheduling for staffing needs, and any needs and or concerns from staff
  • File invoices and log various inventories with Accounting, Receiving, and Audit departments
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
  • Respond to customer inquiries and provide excellent customer service
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Event Coordinator Assistant

Royal River Casino & Hotel
02.2023 - 08.2023
  • Assist in planning and coordinating all company events
  • Trained and supervised event staff to complete tasks on time.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Streamlined vendor selection and negotiation, ensuring high-quality services while adhering to budget constraints.
  • Help set up event room layouts and catering needs
  • Attend conventions and conferences to expand client base
  • Assist in managing banquet staff and organizing bar drinks per client preferences
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
  • Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.

Maintenance Technician

Royal River Casino & Hotel
Flandreau, South Dakota
09.2021 - 02.2023
  • Conducted routine inspections and preventative maintenance on building systems and equipment
  • Troubleshooted and repaired electrical, plumbing, minor HVAC issues, and other mechanical components
  • Coordinated with external contractors for specialized repairs
  • Managed company equipment and vehicles maintenance
  • Installed necessary equipment based on company needs
  • Ensured smooth operation and safety of the facility through proactive maintenance and repairs
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Lead Laborer

Truss Pros
Pipestone, Minnesota
05.2015 - 04.2021
  • Assembled various roof and floor trusses
  • Collaborated on process improvements, streamlining operations to reduce bottlenecks and minimize delays in production schedules.
  • Operated various types of saws including specialty CNC saw, Upcut saws, Hand saws, and specialty Bevel saws
  • Precisely cut lumber according to project specifications
  • Troubleshot equipment issues promptly, minimizing disruptions in daily operations while preserving overall equipment lifespan.
  • Promoted positive work environment by fostering open communication among team members and addressing issues proactively.
  • Assisted in inventory management, accurately tracking incoming lumber supply and finished product output.
  • Contributed to quality control efforts by closely monitoring materials for imperfections or inconsistencies before processing.
  • Served as a resource for new team members, providing guidance and mentorship in both technical skills and company policies.
  • Synchronized efforts with forklift operators to ensure timely transport of raw materials and finished products to designated areas.
  • Managed saw blade change-outs efficiently, reducing time spent on routine maintenance tasks without sacrificing quality results.
  • Troubleshot building errors or blueprint errors
  • Demonstrated forklift experience
  • Trained in new staff in various building positions
  • Switched between shifts as needed by company needs
  • Actively participated in safety meetings, staying informed about potential hazards and advocating for preventative measures within the workplace.
  • Supported team members during high-demand periods, working extended hours as needed to meet production goals.
  • Participated in ongoing training sessions, continually expanding knowledge of industry best practices and new technologies.
  • Trained newly hired employees on machine operations and control set ups, explaining safety procedures to prevent injuries.
  • Completed special cuts, grooves and bevels to produce desired looks.
  • Achieved consistent product quality by adhering to company guidelines and industry standards during the sawing process.

Education

High School Diploma -

Forest Lake Senior High School
Forest Lake, MN
06.2007

Skills

  • Accounts Receivable
  • Auditing
  • Customer Service
  • Communication
  • Data entry
  • Time management
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Microsoft Office Suite
  • Office management
  • Scheduling and calendar management
  • Appointment scheduling
  • Data organization
  • Professional and mature
  • Invoice processing
  • Meticulous attention to detail
  • Multi-line phone systems
  • Confidential document control
  • Workflow optimization
  • Business administration
  • Attendance record management
  • Purchase orders organization
  • Training and coaching
  • Supervising staff

Timeline

Administrative Assistant

Royal River Casino & Hotel
08.2023 - 07.2025

Event Coordinator Assistant

Royal River Casino & Hotel
02.2023 - 08.2023

Maintenance Technician

Royal River Casino & Hotel
09.2021 - 02.2023

Lead Laborer

Truss Pros
05.2015 - 04.2021

High School Diploma -

Forest Lake Senior High School

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Rachel Borglum