PHANTA A PETERS
Sioux Falls
Summary
Dedicated Healthcare Professional experienced in providing quality patient care. Contributed to healthcare teams through a solid background in patient support and a commitment to ongoing professional development. Focused on integrating advancements in healthcare technology and practices to enhance patient outcomes.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Patient Monitor Technician
Sanford Health
Fargo
01.2024 - 01.2026
- Under the direct supervision of a Nurse, provides monitoring for patient safety via remote audio-visual monitoring.Contributes toward accomplishment of the patient’s Plan of Care goals by providing safety activities as assigned by the nurse.
Promptly completes documentation to ensure an accurate legal record of patient’s care
Promotes, monitors, and maintains a safe clean environment by assisting with identifying the safety needs of patients
Provides for efficient operation of unit/department by taking initiative and assuming other responsibilities as needed
Contributes effectively to the communication needs of the department by acknowledging patients, healthcare providers, and visitors upon arrival to the unit, engaging in collaborative communication, identifying and reporting patient care concerns promptly, practicing excellent telephone etiquette - Documented patient observations in electronic health records accurately.
Production Associate
Walmart
Fargo
08.2018 - 05.2020
- Identified customer needs to deliver tailored service and enhance shopping experience.
- Analyzed customer traffic patterns to improve service delivery.
- Located merchandise; provided product knowledge; resolved customer issues and concerns; promoted department products and services; and maintained a safe shopping environment.
Fraud Analyst II
Premier Bankcard
Sioux Falls
12.2017 - 07.2018
- Answer calls and address customers' financial related concerns.
- Assisted customers with credit card and account servicing, ensuring accurate and timely support.
- Filed fraud claims and disputes, coordinating high-priority communications with various departments.
Phone Banker II
Wells Fargo
Sioux Falls
05.2017 - 06.2018
- Respond to customer inquiries regarding consumer products and services.
- Identify and offer customers the products and services they need and want to succeed financially.
- Quickly answer customer inquiries in a friendly and courteous manner.
- Provide first call resolution, while following strict procedures that meet compliance guidelines.
- Deliver exceptional service to customer.
Receptionist
Four Point by Seration
Philadelphia
08.2014 - 10.2016
- Booked reservation for prospective guest.
- Answer calls about hotel's Policy, double check available rooms to make sure our customers have a clean and remarkable stay.
- Provide excellent hospitality.
Cap Two/Stocker
Walmart
Sioux Falls
11.2013 - 06.2014
- Unloaded Trucks and sorted Freight to its specific department.
- Stocked Shelves and binned overstock.
- Helped Customers find Products, and point them in the right department.
Office Assistant
LBDI Bank
Monrovia
05.2012 - 07.2013
- Greeted and welcomed customers, answered incoming calls, and listened to voice messages to ensure effective communication.
- Transferred calls to appropriate offices, scheduled customer appointments with bankers, received messages for unavailable staff, and maintained cleanliness and organization of office spaces.
Education
Certificate - Healthcare Management
Rasmussen College
Saint Cloud, MN 10.2023 - 06.2024
Bachelor's - Business Management
RASMUSSEN COLLEGE
Fargo, ND 07.2021 - 12.2022
ASSOCIATE OF ARTS -
NATIONAL AMERICAN UNIVERSITY
Sioux Falls, SD 06.2017 - 12.2019
DIPLOMA -
ROOSEVELT HIGH SCHOOL
Sioux Falls, SDSkills
- Patient services
- Active listening
- Attentive to detail
- Analytical thinker
- Tactful
- Patience
- Excel
- MS Office
- Skill in Microsoft Word
- PowerPoint
- Financial Services
- Banking
- Warehouse Experience
- Packaging
- Adaptable
- Positive attitude
Gaps in work history
- Gaps in between work histories are due to Studies, being a stay at home Parent, and Travel to Africa(Liberia).
Timeline
Patient Monitor Technician
Sanford Health
01.2024 - 01.2026
Certificate - Healthcare Management
Rasmussen College
10.2023 - 06.2024
Bachelor's - Business Management
RASMUSSEN COLLEGE
07.2021 - 12.2022
Production Associate
Walmart
08.2018 - 05.2020
Fraud Analyst II
Premier Bankcard
12.2017 - 07.2018
ASSOCIATE OF ARTS -
NATIONAL AMERICAN UNIVERSITY
06.2017 - 12.2019
Phone Banker II
Wells Fargo
05.2017 - 06.2018
Receptionist
Four Point by Seration
08.2014 - 10.2016
Cap Two/Stocker
Walmart
11.2013 - 06.2014
Office Assistant
LBDI Bank
05.2012 - 07.2013
DIPLOMA -
ROOSEVELT HIGH SCHOOL