Patti Graber
Marion
Summary
Resourceful Front Desk Office Manager with background in providing top-notch client service and maintaining smooth office operations. Skilled at scheduling appointments, maintaining an organized work environment, and strong verbal and written communication. Highlighted strengths include time management, multitasking under tight deadlines, and strong interpersonal skills. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
5
5
years of professional experience
Work History
Front Desk Office Manager
Alpha Center
Sioux Falls
08.2024 - 05.2025
- Greeted and assisted visitors with a friendly and professional demeanor, making them feel welcome.
- Managed a multi-line phone system, directing calls efficiently to appropriate departments, and took messages as needed.
- Scheduled appointments and maintained the calendar for office staff.
- Maintained accurate visitor logs and security protocols for building access.
- Coordinated office supplies inventory, placing orders as needed for efficient operations.
- Assisted in training new staff on front desk procedures and customer service standards.
- Provided information to clients regarding services, policies, and local resources available.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
Client Care Coordinator
Alpha Center
Sioux Falls
04.2020 - 08.2024
- Developed and maintained client relationships through effective communication and support.
- Provided emotional support to clients navigating an unplanned pregnancy with empathy.
- Trained new staff on client care protocols and office procedures effectively.
- Conducted regular follow-ups with clients to ensure their satisfaction with services.
- Completed required paperwork and followed up on missing information.
- Collaborated with the marketing team on providing client testimonies for donor communication.
- Kept records of client interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified client data.
- Conferred with clients by telephone or in person to provide information about services and/or referrals.
Education
Bachelor of Arts - Language Arts/Elementary Education
Seattle Pacific University
Seattle, WA12-1985
Skills
- Multi-line phone system
- Calendar management
- Visitor management
- Data entry
- Office supply management
- Customer service
- Reception area organization
- Training new staff
- Security protocols
- Effective communication
- Strong organization
- Exceptional communication
- Scheduling coordination
Affiliations
- Power point operator for Sunday services
- Planned, executed and managed youth mission trips
- Board member for Transform Families
Timeline
Front Desk Office Manager
Alpha Center
08.2024 - 05.2025
Client Care Coordinator
Alpha Center
04.2020 - 08.2024
Bachelor of Arts - Language Arts/Elementary Education
Seattle Pacific University
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