Patricia Mahoney
Parker
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kelleys Bar. Proven ability to enhance guest engagement and satisfaction through effective complaint resolution and menu improvements. Experienced in cash handling and training staff, fostering a collaborative environment that drives repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server/bartender/cook
Kelleys Bar
01.2018 - 06.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed multiple tables efficiently, maintaining high standards of service during peak hours.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Implemented suggestions for menu improvements based on guest feedback, enhancing dining experience.
- Oversaw daily operations to maintain cleanliness and organization throughout the dining area.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints effectively, ensuring positive outcomes and maintaining brand reputation.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cook/server
Tj Kerners
03.2015 - 01.2018
- Prepared and cooked high-quality meals in fast-paced kitchen environment.
- Managed food inventory and ensured compliance with health regulations.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Developed and implemented menu items based on seasonal ingredients.
- Monitored food quality and presentation before service, ensuring customer satisfaction.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Cashier
Prairie Pumper
01.2011 - 12.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance overall shopping experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored inventory levels at the register, alerting management to restocking needs proactively.
- Conducted regular audits of cash drawer for accuracy, ensuring compliance with company policies.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Business Administration And Management
Kilian Community College
Sioux Falls, SDGED -
Kilian Community College
Sioux Falls, SD01-1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Food sales and promotion
Certification
I did a course through Kilian community college for Customer service.
Timeline
Server/bartender/cook
Kelleys Bar
01.2018 - 06.2025
Cook/server
Tj Kerners
03.2015 - 01.2018
Cashier
Prairie Pumper
01.2011 - 12.2017
No Degree - Business Administration And Management
Kilian Community College
GED -
Kilian Community College