Parween Taha
Sioux Falls
Summary
Administrative professional with active Secret Security Clearance (PSI-CoE-DoD), skilled in managing clerical needs,
coordinating documents, reports, and deliveries, and adept in oral and written communication, team leadership, and
relationship-building.
Overview
13
13
years of professional experience
Work History
SENIOR SECRETARY
DISABILITY DETERMINATION SERVICES
07.2023 - Current
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Developed disability claims
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Daily use of Microsoft Word, Excel, DCPS (Disability Claims Processing System) and Teams.
ADMINISTRATIVE ASSISTANT, CERT.PROGRAM COORDINATOR
NATIONAL ADULT PROTECTIVE SERVICES ASSOCIATION
10.2020 - 01.2023
- Served in a clerical role working with contractors and professional service personnel to receive orders, direct activities and communicate instructions
- Utilized a variety of software interfaces to develop, track and analyze reports and track performance measures.
- Daily use of Google, Zoom, Constant Contact, Word, Excel, Canva, and WordPress.
CUSTOMER SERVICE REPRESENTATIVE
GLEN IVY HOT SPRINGS
04.2016 - 05.2018
- Responsible for conveying product and service information, responded promptly to general inquiries from members, staff and clients via a variety of communication methods
- Maintained customer satisfaction with forward-thinking strategies focused on customer needs and concerns.
- Daily use of Excel and Word.
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
AAA TAX AND INSURANCE
01.2011 - 03.2016
- Oversaw front-end business operations, performed document management services, scheduling, customer correspondence and ran office reports
- Addressed inquiries concerning standardized policies, procedures, and regulations
- Assisted senior clerical staff as needed.
- Use of Excel, Word, Teams, Tax software, and Quickbooks.
Education
HIGH SCHOOL DIPLOMA -
ALTUS CHARTER SCHOOL
SAN DIEGO, CA05.2013
Skills
- Data gathering
- Conflict resolution
- Interpersonal skills
- Accurate documentation
- Fluent in Kurdish
- Analytical abilities
- Effective communication
- Organizing & Articulating
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Proficiency in Google Drive
- Proficiency in Teams
References
Available upon request
Timeline
SENIOR SECRETARY
DISABILITY DETERMINATION SERVICES
07.2023 - Current
ADMINISTRATIVE ASSISTANT, CERT.PROGRAM COORDINATOR
NATIONAL ADULT PROTECTIVE SERVICES ASSOCIATION
10.2020 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
GLEN IVY HOT SPRINGS
04.2016 - 05.2018
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
AAA TAX AND INSURANCE
01.2011 - 03.2016
HIGH SCHOOL DIPLOMA -
ALTUS CHARTER SCHOOL
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