Pamela Goforth
Sioux Falls
Summary
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
10
10
years of professional experience
Work History
Bartender /Restaurant Server
Dot T's
Faulkton
11.2024 - Current
- Poured wine, beer and cocktails for patrons.
- Resolved customer complaints in a professional manner.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Greeted customers and provided excellent customer service.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Assisted in setting up the bar for service shift.
- Upsold customers from shelf to premium brands to help boost sales.
- Adhered to state regulations regarding serving alcohol responsibly.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Performed opening and closing duties including restocking supplies.
Bartender
Williams Inn Hotel
Williamstown
01.2024 - 10.2024
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
- Effectively multitasked within fast-paced environment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted guests with friendliness and professionalism.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Collected and organized daily till totals and tips.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided drink suggestions to customers based on their preferences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Processed payments accurately and efficiently with POS system.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
Bartender/Restaurant Server
Tucci's
Carmel
01.2021 - 12.2023
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Effectively multitasked within fast-paced environment.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Greeted customers and provided excellent customer service.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Collected and organized daily till totals and tips.
- Processed payments accurately and efficiently with POS system.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted frequent visitors by name and explained new promotions.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Monitored bar inventory and promptly restocked low items before depletion.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Trained new bartenders on drink preparation and upselling techniques.
- Neatly sliced and pitted fruit for garnishing drinks.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Addressed complaints to kitchen staff and served replacement items.
Bartender
Ted Montana Grill
Indianapolis
06.2018 - 01.2021
- Upsold customers from shelf to premium brands to help boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Greeted guests with friendliness and professionalism.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Collected and organized daily till totals and tips.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Monitored bar inventory and promptly restocked low items before depletion.
- Trained new bartenders on drink preparation and upselling techniques.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted customers and provided excellent customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bartender Shift Manager
Catrina's Artisan Mexican
Edwardsville
02.2015 - 05.2018
- Developed and implemented staff training program to ensure quality customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Enforced health codes and safety regulations in compliance with state laws.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
- Upsold customers from shelf to premium brands to help boost sales.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted staff by serving food and beverages or bussing tables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Ft. Zumwalt
O'Fallon, MO05-1988
Skills
- Customer service
- Cocktail preparation
- Inventory management
- Regulatory compliance
- Upselling techniques
- Conflict resolution
- Time management
- Drink recommendations
- Mixology trends
- Problem solving
- Cash handling
- Suggestive selling
- Honest and dependable
- Strong multitasking
- Product knowledge
- Maintaining a clean bar
- Continuous improvement
- Attention to detail
Timeline
Bartender /Restaurant Server
Dot T's
11.2024 - Current
Bartender
Williams Inn Hotel
01.2024 - 10.2024
Bartender/Restaurant Server
Tucci's
01.2021 - 12.2023
Bartender
Ted Montana Grill
06.2018 - 01.2021
Bartender Shift Manager
Catrina's Artisan Mexican
02.2015 - 05.2018
High School Diploma -
Ft. Zumwalt
Similar Profiles
Monica GonzalezMonica Gonzalez
Bartender at Dot Dot DotBartender at Dot Dot Dot
Rachel StudentRachel Student
Lead Teacher at Dot To Dot AcademyLead Teacher at Dot To Dot Academy
Rajya Lakshmi NandamRajya Lakshmi Nandam
Designer at Dot N Dot Design StudioDesigner at Dot N Dot Design Studio