Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Fickbohm

Newell

Summary

Clinical Services Director with extensive experience at Edgewood Healthcare, excelling in clinical leadership and quality improvement. Proven track record in enhancing patient safety and staff development, while effectively managing interdisciplinary teams. Skilled in case management and fostering strong patient relations, ensuring optimal care outcomes and compliance with healthcare standards.

Overview

2026
2026
years of professional experience

Work History

Clinical Services Director

Edgewood Healthcare
06.2023 - Current

POSITION SUMMARY

By application of the Nursing Process including diagnosis and treatment of responses to actual
or potential health issues, this nurse will establish and maintain appropriate resident care.
Responsible for the nursing process including assessment, analysis, planning, intervention, and
evaluation of resident care according to Nurse Practice Act, Edgewood policy and accepted
company standards of practice. Responsible for coordinating the provision of direct resident
care, supervisory and instructional responsibility of staff.

  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Monitored, analyzed, and corrected staff performance and worked with Executive Director to raise standards of practice.
  • Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
  • Collaborated effectively with other organizational leaders on cross-functional projects, further improving overall service offerings available to patients and their families.
  • Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.

Assistant Clinical Services Director

Edgewood Healthcare
08.2020 - 06.2023

POSITION SUMMARY


By application of the Nursing Process including diagnosis and treatment of responses to actual
or potential health issues, this nurse will assist in establishing and maintaining appropriate
resident care. Alongside, and in the absence of the Clinical Services Director (CSD), this
position is responsible for the nursing process including assessment, analysis, planning,
intervention, and evaluation of resident care according to Nurse Practice Act, Edgewood policy
and accepted company standards of practice. Responsible for coordinating the provision of
direct resident care, supervisory and instructional responsibility of staff.

Registered Nurse

Prairie Travelers
11.2014 - 10.2020

Registered Nurse for Prairie Travelers, a staffing agency. Prairie Travelers works with medical facilities, including Critical Access Hospitals across Montana, North Dakota and South Dakota.


As an RN, I worked in both Long Term Care facilities and Emergency Medicine. I was very fortunate and worked almost exclusively at a Critical Access Hospital in Baker, MT for the entire time I worked for Prairie Travelers.


Also continued to work as an RN for Glendive Medical Center, filling shift openings when possible, to continue my longevity with this organization.

Resident Care Coordinator

Glendive Medical Center
03.2014 - 10.2014
  • Coordinated patient care plans with interdisciplinary team to enhance resident outcomes.
  • Implemented quality improvement initiatives, streamlining processes for efficient service delivery.
  • Mentored junior staff on best practices in resident care and compliance standards.
  • Developed training materials to improve staff engagement and retention rates.
  • Facilitated communication between residents, families, and healthcare providers to ensure comprehensive care.
  • Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
  • Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
  • Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
  • Facilitated communication among team members, fostering a collaborative work environment for optimal resident support.
  • Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
  • Developed strong relationships with local healthcare providers, enhancing access to specialized services for residents as needed. This included working exclusively with Hosptalists rounding on residents in the Extended Care Facility.

Registered Nurse Supervisor

Glendive Medical Center
12.2006 - 03.2014
  • Administered medications and treatments according to established protocols and patient needs.
  • Monitored patient vital signs, identifying changes to guide treatment adjustments promptly.
  • Educated patients and families on health management, enhancing understanding of conditions and care plans.
  • Advocated for patient needs within healthcare team, promoting holistic approaches to care delivery.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.

Registered Nurse

Glendive Medical Center
06.2006 - 12.2006
  • Administered patient care plans and medications in compliance with healthcare protocols.
  • Conducted comprehensive assessments to identify patient needs and develop individualized care strategies.
  • Utilized electronic health record systems to document patient information accurately and efficiently.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.

Certified Nursing Assistant

Glendive Medical Center
2003 - 05.2006
  • Assisted patients with daily living activities, promoting comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and organization of patient rooms, ensuring infection control protocols.
  • Collaborated with healthcare team to develop individualized care plans for patients.


ALL THINGS CNA, WORKED ALL SHIFTS, CONTINUING TO WORK WHILE ATTENDING NURSING SCHOOL.

Education

Associate of Applied Science - Nursing

Miles Community College
Miles City, MT
05-2006

Skills

  • Clinical leadership
  • Patient safety
  • Healthcare management
  • Quality improvement
  • Staff development
  • Clinical supervision
  • Effective communication
  • Employee performance evaluations
  • Patient relations
  • Clinical instruction
  • Case management
  • Meeting participation
  • Marketing initiatives
  • Decision-making
  • Certified in CPR/AED
  • Team building
  • HIPAA guidelines

Timeline

Clinical Services Director

Edgewood Healthcare
06.2023 - Current

Assistant Clinical Services Director

Edgewood Healthcare
08.2020 - 06.2023

Registered Nurse

Prairie Travelers
11.2014 - 10.2020

Resident Care Coordinator

Glendive Medical Center
03.2014 - 10.2014

Registered Nurse Supervisor

Glendive Medical Center
12.2006 - 03.2014

Registered Nurse

Glendive Medical Center
06.2006 - 12.2006

Certified Nursing Assistant

Glendive Medical Center
2003 - 05.2006

Associate of Applied Science - Nursing

Miles Community College
Pamela Fickbohm