Paige Khatt
Sioux Falls,SD
Summary
Driven and detail-oriented professional with a passion for accuracy, compliance, and continuous growth. Experienced in banking, customer service, financial crimes investigation, and executive office complaint resolution. Skilled at managing complex cases, ensuring regulatory compliance, and driving process improvements.
Overview
12
12
years of professional experience
Work History
Executive Office Business Accountability Specialist
Wells Fargo
08.2022 - 07.2025
- Provided oversight for high-profile executive and regulatory complaints related to credit cards and personal loans.
- Conducted root cause analysis and trend reporting to drive issue remediation and enhance customer experience.
- Ensured regulatory and policy compliance; collaborated with Legal, Risk, and QA teams.
- Partnered with business leaders to implement sustainable process improvements and prevent systemic issues.
- Supported audit readiness and regulatory inquiry responses (CFPB, OCC).
Executive Office Quality Analyst
Wells Fargo
11.2020 - 08.2022
- Performed quality reviews of escalated customer complaint cases ensuring compliance with regulatory and internal standards.
- Audited executive-level correspondence for accuracy and adherence to CFPB and OCC guidelines.
- Identified error trends; collaborated cross-functionally to improve complaint handling.
- Provided constructive feedback to Case Specialists and participated in audit preparations.
Executive Office Case Specialist
Wells Fargo
07.2017 - 11.2020
- Investigated and resolved complex escalated complaints related to credit cards and personal loans.
- Analyzed account history and transaction activity to determine root cause and resolution.
- Drafted formal executive-level responses compliant with federal regulations and internal policies.
- Collaborated across Risk, Legal, Compliance, and Operations for thorough investigations.
- Maintained confidentiality, professionalism, and empathy in all customer interactions.
Financial Crimes Analyst
Wells Fargo
03.2015 - 07.2017
- Conducted investigations of credit card and personal loan fraud, identity theft, and other financial crimes.
- Analyzed transaction patterns to identify suspicious activity in compliance with AML, BSA, and Regulation E.
- Collaborated with internal departments and external stakeholders to mitigate financial risk.
- Supported Suspicious Activity Report (SAR) filings and ensured regulatory reporting compliance.
Customer Experience Specialist
Midco Connections
06.2014 - 03.2015
- Delivered customer service by troubleshooting technical issues and addressing billing inquiries for phone, cable, and internet services.
- Managed customer accounts and accurately documented interactions.
- Collaborated with field support and internal teams to resolve service issues.
- Maintained a customer-focused approach ensuring satisfaction and timely follow-up.
Bank Teller
Dakota Bank
08.2013 - 06.2014
- Handled daily cash transactions and balanced teller drawers with precision.
- Delivered excellent customer service in a fast-paced environment.
- Promoted banking products and services based on customer needs.
Education
Some College (No Degree) -
Southeast Technical Institute
Sioux Falls, SDSkills
- Regulatory compliance (AML, BSA, TILA, UDAAP, etc)
- Fraud and financial crimes investigation
- Executive-level support
- Case management and documentation
- Root cause analysis and trend reporting
- Customer service and communication
- Process improvement and risk mitigation
- Interpersonal skills
- Operations management
Timeline
Executive Office Business Accountability Specialist
Wells Fargo
08.2022 - 07.2025
Executive Office Quality Analyst
Wells Fargo
11.2020 - 08.2022
Executive Office Case Specialist
Wells Fargo
07.2017 - 11.2020
Financial Crimes Analyst
Wells Fargo
03.2015 - 07.2017
Customer Experience Specialist
Midco Connections
06.2014 - 03.2015
Bank Teller
Dakota Bank
08.2013 - 06.2014
Some College (No Degree) -
Southeast Technical Institute
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