Nyssa Ashes
Sioux Falls
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Secretary
Department of Social Services- Child Protection
Sioux Falls
04.2022 - 05.2024
- Coordinated scheduling and appointments for child protection caseworkers to ensure timely case management.
- Organized and maintained confidential case files and documentation to support efficient access to critical information.
- Coordinated communication between clients, social workers, and external agencies.
- Maintained office supplies inventory and ordered necessary materials regularly.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
Patient Care Technician
Select Speciality Hospital
Sioux Falls
01.2021 - 09.2021
- Assisted nursing staff with patient care activities and daily living tasks.
- Monitored vital signs and reported changes to healthcare team members.
- Maintained cleanliness and organization of patient rooms and equipment.
- Documented patient information accurately in electronic health records systems.
- Responded promptly to patient needs and concerns, fostering a supportive environment.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Restocked unit frequently with necessary medical supplies.
Patient Care Technician
Avera McKennan Hospital & University Health Center
Sioux Falls
11.2018 - 01.2021
- Supported nursing staff in delivering patient care and facilitating daily living activities to enhance patient comfort.
- Ensured cleanliness and organization of patient rooms and equipment to promote a safe and pleasant environment.
- Responded promptly to call lights, addressing requests from patients, families, and staff to improve overall patient satisfaction.
- Assisted with patient admissions, discharges and transfers.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
Direct Support Professional
Lifescape
Sioux Falls
03.2014 - 11.2018
- Assisted individuals with daily living skills and personal care routines.
- Supported clients in community engagement and social activities.
- Facilitated communication between clients and healthcare providers.
- Collaborated with multidisciplinary teams to develop care strategies.
- Maintained accurate documentation of client progress and needs.
- Trained new staff on best practices for client support and safety.
Education
Roosevelt High School
Sioux Falls, SDSkills
- Case management
- Document organization
- Scheduling coordination
- Attention to detail
- Task prioritization
- Customer service
- Problem solving
- Effective communication
Additional Information
As you can see there is a gap in my work history in September 2021 - April 2022 due to the unexpected loss of my daughter. I also have been unemployed since May of 2024 to be a stay at home mom to my newborn and as well as provide to my son who was sick & had been diagnosed with Hashimoto’s. Now that we have a well balanced routine and my son is doing better with his medication, I am ready to get back into working.
Timeline
Secretary
Department of Social Services- Child Protection
04.2022 - 05.2024
Patient Care Technician
Select Speciality Hospital
01.2021 - 09.2021
Patient Care Technician
Avera McKennan Hospital & University Health Center
11.2018 - 01.2021
Direct Support Professional
Lifescape
03.2014 - 11.2018
Roosevelt High School