Nicole Penticoff
Rapid City
Summary
Dynamic professional with extensive experience at Mike Pyle Agency, Inc. American Family Insurance, excelling in client relationship building and effective multitasking. Proven ability to manage sensitive information while enhancing customer satisfaction and facilitating smooth transactions. Detail-oriented and goal-focused, committed to delivering exceptional service and achieving organizational objectives.
Overview
21
21
years of professional experience
Work History
Bartender
American Legion Post 22
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, and setting up for incoming shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Agent Assistant/Office Manager
Mike Pyle Agency, Inc American Family Insurance
02.2011 - Current
- Assist the agent in his business by servicing our customers and potential customers as needed through making policy changes, writing new policies, working up quotes, taking billing questions and payments, life insurance servicing, making claims and answering claims related questions, as well as other duties as assigned.
- Upheld confidentiality standards while managing sensitive information related to properties or client personal data.
- Developed strong working relationships within the industry network to facilitate smoother transactions with outside professionals such as loan officers or title representatives.
CSR
Michael Holzwarth Agency, American Family Insuranc
02.2004 - 02.2011
- Assist the agent in his business by servicing our customers and potential customers as needed through making policy changes, writing new policies, working up quotes, taking payments, answering phones, as well as other duties as assigned.
Education
No Degree - Occupational Therapy/Applied Management
National American University
Rapid City, SD Massage Therapy
Headlines Academy
Rapid City, SD03-2001
Skills
- Effective multitasking
- Detail-oriented mindset
- Client relationship building
- Time management expertise
- Goal-oriented focus
- Interpersonal relations
- Confidentiality assurance
Timeline
Bartender
American Legion Post 22
08.2021 - Current
Agent Assistant/Office Manager
Mike Pyle Agency, Inc American Family Insurance
02.2011 - Current
CSR
Michael Holzwarth Agency, American Family Insuranc
02.2004 - 02.2011
No Degree - Occupational Therapy/Applied Management
National American University
Massage Therapy
Headlines Academy
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