Nicole Hansen
Sioux Falls
Summary
Medical Scheduler with extensive experience at Avera Neurology, excelling in appointment coordination and HIPAA compliance. Proven track record of enhancing patient satisfaction through streamlined scheduling processes and effective communication. Strong organizational skills complemented by a commitment to optimizing resource allocation and reducing no-show rates significantly.
Overview
16
16
years of professional experience
Work History
Medical Scheduler
Avera Neurology
Sioux Falls
05.2014 - Current
- Coordinated patient appointments utilizing advanced scheduling software to optimize physician availability.
- Streamlined referral processes, enhancing communication between patients and healthcare providers.
- Managed complex schedules for multiple neurologists, ensuring timely patient care and resource allocation.
- Oversaw daily operations of scheduling department, addressing issues promptly to maintain workflow efficiency.
- Processed and reviewed authorization requests for accuracy and compliance.
- Implemented best practices for appointment confirmation, reducing no-show rates significantly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Coordinated surgical schedules, optimizing time slots for efficiency and patient satisfaction.
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and timely project completion.
Scheduling Supervisor
Avera Brookings
Brookings, SD
04.2013 - 05.2014
- Supervised scheduling operations, ensuring optimal resource allocation and workflow efficiency.
- Implemented process improvements to enhance scheduling accuracy and reduce conflicts.
- Developed training programs for new staff on scheduling software and operational protocols.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Medical Scheduler
Brookings Health System
Brookings, SD
07.2012 - 04.2013
- Developed standardized templates for scheduling communications, enhancing clarity and consistency across patient interactions.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
Medical Scheduler
Sanford Worthington Medical Center
Worthington, MN
06.2010 - 07.2012
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Improved office efficiency, coordinating appointments and rescheduling requests promptly.
- Improved patient satisfaction with well-coordinated appointment reminders, reducing missed appointments.
Education
Associate of Applied Science - Healthcare Administrative Assistant
Minnesota West Community And Technical College
Worthington, MN06-2010
Skills
- Appointment coordination
- Reception oversight
- HIPAA compliance
- Strong organization
- Patient scheduling
- Medical office procedures
- Schedule management
Timeline
Medical Scheduler
Avera Neurology
05.2014 - Current
Scheduling Supervisor
Avera Brookings
04.2013 - 05.2014
Medical Scheduler
Brookings Health System
07.2012 - 04.2013
Medical Scheduler
Sanford Worthington Medical Center
06.2010 - 07.2012
Associate of Applied Science - Healthcare Administrative Assistant
Minnesota West Community And Technical College