Nicole Catrett

Customer service duties; greeting patient's, answering phones, scheduling appointments

Training new front office employees

Spot checking appointments to ensure my team has the appropriate information

Guiding my team to success; helping them with hard conversations with patient's, ledgers and finding balances Verifying collection accounts and following up to make sure balances are paid

Having conversations with my teammates when errors are noticed

Verified insurance and communicated coverage to staff and patients.

Explaining dental benefits to patients and discussing in-network and out- of-network benefit's

Calculating estimated out of pockets

Reaching out to patient's on pending claims for correct information and submitting claims

Calling insurance/online and doing full breakdowns

Actively monitoring the schedule to ensure it meets daily goals

Answering incoming calls, scheduling checkups and dental treatment

Updating and maintaining reports

Reaching out to patients to schedule overdue checkups and treatment

Monitoring email and communication app for patients

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices

Maintained a clean and sterile work environment to prevent cross-contamination and infection

Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety

Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction

Front Office

Checked in patients

Billed patient's insurance (sending paper claims)

Did EOD (paper ledger)

Applied payments to patient's accounts

Called and confirmed the appointments for the next day