Nick Reid
Zephyr Coffee Co LLC/Pure Bean LLC
Rapid City
1
Certification
20
years of professional experience
Results-driven owner/operator with extensive experience in coffee production, roasting, bar management, barista work,staff training and development, strategic planning, and customer service excellence. Recognized for effectively leading teams to streamline operations and achieve significant improvements in efficiency and employee retention.
I have extensive knowledge of coffee equipment use and repair, have developed and taught classes on coffee shop management and coffee history, roasting, production, and sensory.
Work History
Owner/Operator
13 Years 1 Month- Developed and implemented operational processes to enhance customer satisfaction and service efficiency.
- Managed inventory control systems, ensuring optimal stock levels and reducing waste.
- Trained and mentored staff on best practices for coffee preparation and customer service excellence.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings and promotions.
- Cultivated relationships with local suppliers to source high-quality ingredients, fostering community partnerships.
- Oversaw daily operations, ensuring compliance with health and safety regulations in food service environment.
- Streamlined workflows by adopting new technologies to improve order processing speed and accuracy.
- Led marketing initiatives, increasing brand visibility through social media engagement and community events.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Independent Agent
3 Years 1 Month- Developed and maintained strong client relationships to enhance customer satisfaction.
- Conducted market research to identify potential sales opportunities and trends.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Medicare products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Manager
3 Years 6 Months- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Analyzed sales data and trends to inform decision-making and refine sales tactics.
- Trained and mentored junior sales staff to improve performance and achieve targets.
- Established strong relationships with key clients, resulting in increased loyalty and retention rates.
- Conducted regular performance reviews to assess team effectiveness and identify areas for improvement.
- Represented company at industry events, promoting brand awareness and fostering new business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Bachelor of Arts - Political Science/Communications
Skills
Operations management
Hiring
Business planning
Staff training and development
Sales negotiation
Personnel management
Staffing
Operations oversight
Negotiation
Inventory management
Strategic planning
Certification
Certfied Q Processor from CQI
Certified SCA Professional Barista
Timeline
Owner/Operator
Zephyr Coffee Co LLC/Pure Bean LLC
06.2013 - CurrentRead More
Independent Agent
Humana Inc
05.2010 - 06.2013Read More
Sales Manager
Humana Inc
10.2006 - 04.2010Read More
Portland State University
Bachelor of Arts from Political Science/Communications
Read More