Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neil Hague

Lead

Summary

Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems. Observant Table Games Manager knowledgeable about gaming regulations and establishment operations. Detail-oriented, thorough and great at managing conflicts. Diligent about monitoring employee work, preventing cheating and protecting profits. Motivated Table Games Manager offering 25 years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Pit Boss

Lodge@Deadwood
11.2009 - Current
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Performed paperwork required for monetary transactions.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Established and maintained banks and table bet limits for each supervised game.
  • Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.

Poker Dealer

Gold Dust Casino
04.2006 - 04.2011
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Helped run tournaments and worked with other dealers for new tournaments

Table Games Manager

Miss Kitties Casino
04.2002 - 05.2004
  • Organized and controlled four blackjack and two poker tables every week.
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Re-Opened the poker room and had two games going every Fri-Sat
  • Kept our four table Black Jack pit to city wide average or better
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Identified and removed players suspected of cheating in cards or other games.
  • Interviewed, hired and trained new gambling floor workers.

Dealer-Table Games Manager

Silverado Casino
03.1997 - 04.2002
  • Coordinated staff schedules, rotations and breaks.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Identified and removed players suspected of cheating in cards or other games.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Interviewed, hired and trained new gambling floor workers.
  • Monitored expenses, budgets and accounts to identify discrepancies.
  • Organized and controlled 10 blackjack every week.

Education

High School Diploma -

Douglas High School
Box Elder, SD
05.1983

Skills

  • Guest Interaction
  • Issue Resolution
  • Staff Support
  • Project Requirements
  • Performance Improvement
  • Customer Inquiries
  • Employee Relations
  • Customer Service Standards

Timeline

Pit Boss

Lodge@Deadwood
11.2009 - Current

Poker Dealer

Gold Dust Casino
04.2006 - 04.2011

Table Games Manager

Miss Kitties Casino
04.2002 - 05.2004

Dealer-Table Games Manager

Silverado Casino
03.1997 - 04.2002

High School Diploma -

Douglas High School

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Neil Hague