Neil Banyai
Sioux Falls
Summary
Results-driven Electronics Technician with extensive experience, specializing in electronic testing and troubleshooting. Proven ability to enhance system performance and customer satisfaction through effective communication and problem-solving. Committed to continuous learning and maintaining high-quality standards, ensuring timely and accurate repairs while fostering trust with clients.
Overview
41
41
years of professional experience
Work History
Test Technician
Macurco
03.2019 - Current
- Supported engineering teams in making data-driven decisions by providing timely and accurate test results.
- Communicated product failures and testing problems with [Type] department.
- Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
- Streamlined data collection and analysis to support engineering teams in making informed design improvements.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
Customer Service Representative
Sanford Air Services
05.2017 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sprinkler Technician
Think Green Irrigation And Landscaping
01.2013 - 05.2017
- Skillfully used hand tools power equipment required for installation repair work, ensuring projects were completed accurately on time.
- Communicated effectively with clients, architects, contractors throughout the project lifecycle to ensure successful outcomes.
- Collaborated with other technicians for efficient installation and maintenance of complex sprinkler systems.
- Coordinated with project managers for scheduling installations and routine maintenance visits, maximizing team efficiency.
Insurance Agent
Farmers Insurance Agency
05.2008 - 01.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Electronics Technician
Cygnus Imaging
02.2005 - 01.2008
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Electronics Technician
Med Center One
02.1998 - 07.2005
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Kept up-to-date with industry advancements for improved diagnostic processes and enhanced device functionality after repairs.
Electronics Technician
Modern Home Products
05.1984 - 01.1998
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Managed inventory levels effectively, maintaining adequate stock of replacement parts to avoid delays in repair jobs.
- Established trust with clients through transparent communication regarding progress updates on pending repairs or unforeseen complications that arose during servicing processes.
Education
Associate of Science - Electronics
State School of Science
Wahpeton, NDSkills
- Electronic testing
- Electrical troubleshooting
- Functional testing
Timeline
Test Technician
Macurco
03.2019 - Current
Customer Service Representative
Sanford Air Services
05.2017 - 03.2019
Sprinkler Technician
Think Green Irrigation And Landscaping
01.2013 - 05.2017
Insurance Agent
Farmers Insurance Agency
05.2008 - 01.2013
Electronics Technician
Cygnus Imaging
02.2005 - 01.2008
Electronics Technician
Med Center One
02.1998 - 07.2005
Electronics Technician
Modern Home Products
05.1984 - 01.1998
Associate of Science - Electronics
State School of Science
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