Nazish Maham Arfi
Brand Manager
Karachi, Sindh
Summary
Experienced Brand & Operations Manager with a strong background in brand strategy, marketing, and process optimization. Skilled in managing teams, improving customer experience, and streamlining operations to drive business growth. Passionate about creating impactful brand presence and ensuring smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Brand Manager
Tuitional
11.2024 - Current
- Developed branding campaigns to educate target audiences.
- Executed targeted marketing strategies to enhance brand recognition.
- Analyzed competitors to identify unique selling opportunities.
- Increased customer loyalty through effective feedback management.
- Optimized social media presence for higher engagement.
- Supervised operations staff, ensuring policy compliance.
- Improved customer satisfaction with clear communication.
- Assisted in recruiting, hiring, and training team members.
Branch Manager
Berlitz Language Center
08.2024 - 11.2024
- Resolved issues promptly to enhance customer experience.
- Ensured a professional environment for employees and customers.
- Monitored inventory to prevent shortages during peak demand.
- Boosted sales by identifying clients and offering tailored solutions.
- Attended conferences and collaborated on projects for company growth.
Back Office Executive
IBEX Global
07.2023 - 07.2024
- Managed supplier and vendor relationships, inventory, and logistics.
- Ensured compliance with regulations and company policies.
- Handled customer issues professionally, maintaining a positive image.
- Resolved complaints efficiently to enhance customer satisfaction.
- Collaborated with teams to ensure timely issue resolution.
Visitor Services Coordinator
Museum of Islamic Arts
08.2022 - 01.2023
- Collaborated with museum departments for a seamless visitor experience.
- Ensured a welcoming and engaging environment for visitors.
- Distributed materials and collected feedback for research.
- Hosted school trips and managed children in museum galleries.
- Attended trainings, conferences, and faculty meetings.
- Validated ticket admissions and assisted with lobby needs.
- Promoted museum events, talks, and workshops.
Kindergarten Homeroom Teacher
Pak Shamaa Kindergarten
09.2019 - 06.2021
- Maintained open communication with parents, addressing concerns and sharing progress.
- Organized field trips and hands-on activities to enhance learning.
- Encouraged critical thinking through problem-solving activities.
- Served on committees to improve curriculum and school culture.
- Used differentiated instruction to support diverse learning styles.
Education
Bachelor of Science - Mass Communication
Virtual University of Pakistan
Karachi, Pakistan 04.2001 -
Diploma - Pre- Primary Teachers Diploma
OTHM
United Kingdom 04.2001 -
HSC - Commerce
Govt. Degree Girls College
Karachi, Pakistan 04.2001 -
SSC - Science
Orchard Grammar School
Karachi, Pakistan 04.2001 -
Skills
Campaign planning
Internal communications
B2B sales
Staff coaching
Social media campaigns
Problem-solving
Public speaking
Quality assurance
Project management
Timeline
Brand Manager
Tuitional
11.2024 - Current
Branch Manager
Berlitz Language Center
08.2024 - 11.2024
Back Office Executive
IBEX Global
07.2023 - 07.2024
Visitor Services Coordinator
Museum of Islamic Arts
08.2022 - 01.2023
Kindergarten Homeroom Teacher
Pak Shamaa Kindergarten
09.2019 - 06.2021
Bachelor of Science - Mass Communication
Virtual University of Pakistan
04.2001 -
Diploma - Pre- Primary Teachers Diploma
OTHM
04.2001 -
HSC - Commerce
Govt. Degree Girls College
04.2001 -
SSC - Science
Orchard Grammar School
04.2001 -
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