NATALIE HARMS
Sioux Falls
Summary
Experienced Operations & Business Control Specialist with over 30 years in financial operations within regulated banking. Expertise in risk management, compliance, operational controls, account reconciliation, and process improvement. Skilled in identifying operational issues, conducting root-cause analysis, and delivering accurate reporting while upholding confidentiality and data integrity.
Overview
35
35
years of professional experience
Work History
Business Operations & Compliance Specialist
Citi
Sioux Falls
01.1992 - Current
- Ensure compliance with internal policies, regulatory requirements, and business control standards.
- Oversaw compliance with policies and regulations.
- Support risk mitigation efforts through detailed reviews, quality controls, and operational oversight.
- Investigate complex discrepancies, perform root-cause analysis, and implement timely resolutions.
- Process and reconcile high-volume financial transactions while maintaining exceptional accuracy and data integrity.
- Managed financial operations and ensured data accuracy.
- Analyze workflow inefficiencies and propose enhancements.
- Identify workflow inefficiencies and recommend improvements that enhance accuracy, productivity, and operational consistency.
- Develop and maintain standardized procedures to support operational excellence.
- Collaborated with leadership to deliver accurate reports.
- Partner with leadership and cross-functional teams to provide accurate reporting and operational insights for informed business decisions.
- Consistently meet critical deadlines while adapting to changing priorities, systems, and business requirements.
- Facilitated onboarding and mentoring for new employees.
- Serve as a trusted resource for onboarding, mentoring, cross-training, and sharing operational knowledge across teams.
Education
Administrative Secretarial Degree -
Northwest Iowa Community College
High School Diploma -
George-Little Rock High School
Skills
- Operations & Compliance
- Risk Awareness and Compliance
- Operations management
- Process Improvement
- Process Optimization
- Root Cause Analysis
- Standard Operating Procedures
- Workflow Improvement
- Reporting & Analysis
- Data reporting
- Capacity management
- Microsoft Excel, Word & Office Suite
- Stakeholder Collaboration
- Account Reconciliation
- Data confidentiality
Community Involvement
- Shelter for Family Safety, Court Greeter, 2013, Present, Welcome petitioners and assist advocates while helping individuals navigate sensitive court processes with professionalism, empathy, and confidentiality.
- Avera Behavioral Health, Caring Companion, 2025, Present, Patient engagement, provide compassionate support and companionship to patients in care.
Timeline
Business Operations & Compliance Specialist
Citi
01.1992 - Current
Administrative Secretarial Degree -
Northwest Iowa Community College
High School Diploma -
George-Little Rock High School