Proven achiever in Operations Management and Customer Relations, I significantly enhanced efficiency and client satisfaction at Roche Pakistan Limited. Skilled in CRM and SAP adept at leading teams to exceed performance goals, my expertise in cost reduction and marketing knowledge underpins a results-driven approach to complex challenges.
1. Marketing:
· Provided comprehensive support to the marketing department in various facets, including:
· Generating Local Purchase Requisitions (LPR).
· Handling Goods Receiving (GR) processes.
· Facilitating the opening of new vendor accounts.
· Initiating tickets for purchase order corrections, deletions, or amendments.
· Managing branding agreements and processing payments to RSS (Revenue Sharing Scheme) with follow-up.
· Overseeing the Publicity tax payment process for Accu-Chek shop sign.
· Handling agreements with personalities such as Wasim Akram and facilitating their payment processes.
· Managing all payment processes to RSS (Malaysia).
· Handling promotional material, RDM (Re-Dressing Material) management, and printing, including follow-up with vendors.
· Undertaking tasks assigned by the marketing department on an ad-hoc basis.
· Prepared sponsorship payment documents and processed payments through EPRF (Electronic Payment RSS).
· Processed RTB Local (Request for Travel Booking) for air tickets, hotel bookings, and other tasks for the Director of Sales and Head of Diabetes Care with dedication, providing necessary support to the best of my abilities.
· Responsible for providing and compiling all required documents for tender business.
· Prepared customer quotations and authority letters, sending them through DocuSign for approvals.
2. Sales:
· Ensured all sales orders are processed after necessary approvals from the Sales Director (SD) and Head of Diabetes Care (HODC) within one business working day.
· Facilitated timely invoicing of orders by AG&C and RDC sales teams to meet the needs of valued customers.
· Sent required promotional materials to the sales team through courier services.
3. Ali Gohar & Company (AG&C) Distributor:
· Verified AG&C claims on a monthly basis without any major issues, adhering to the agreed timeline as per Standard Operating Procedures (SOP).
· Managed RDM (Re-Dressing Material) across 15 branches of AG&C.