Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naseem Khan

Assistant Manager Marketing Services
Karachi, Sindh

Summary

Proven achiever in Operations Management and Customer Relations, I significantly enhanced efficiency and client satisfaction at Roche Pakistan Limited. Skilled in CRM and SAP adept at leading teams to exceed performance goals, my expertise in cost reduction and marketing knowledge underpins a results-driven approach to complex challenges.

Overview

39
39
years of professional experience
1
1
Language

Work History

Assistant Manager Marketing Services

Roche Pakistan Limited
03.1999 - Current

1. Marketing:

· Provided comprehensive support to the marketing department in various facets, including:

· Generating Local Purchase Requisitions (LPR).

· Handling Goods Receiving (GR) processes.

· Facilitating the opening of new vendor accounts.

· Initiating tickets for purchase order corrections, deletions, or amendments.

· Managing branding agreements and processing payments to RSS (Revenue Sharing Scheme) with follow-up.

· Overseeing the Publicity tax payment process for Accu-Chek shop sign.

· Handling agreements with personalities such as Wasim Akram and facilitating their payment processes.

· Managing all payment processes to RSS (Malaysia).

· Handling promotional material, RDM (Re-Dressing Material) management, and printing, including follow-up with vendors.

· Undertaking tasks assigned by the marketing department on an ad-hoc basis.

· Prepared sponsorship payment documents and processed payments through EPRF (Electronic Payment RSS).

· Processed RTB Local (Request for Travel Booking) for air tickets, hotel bookings, and other tasks for the Director of Sales and Head of Diabetes Care with dedication, providing necessary support to the best of my abilities.

· Responsible for providing and compiling all required documents for tender business.

· Prepared customer quotations and authority letters, sending them through DocuSign for approvals.

2. Sales:

· Ensured all sales orders are processed after necessary approvals from the Sales Director (SD) and Head of Diabetes Care (HODC) within one business working day.

· Facilitated timely invoicing of orders by AG&C and RDC sales teams to meet the needs of valued customers.

· Sent required promotional materials to the sales team through courier services.

3. Ali Gohar & Company (AG&C) Distributor:

· Verified AG&C claims on a monthly basis without any major issues, adhering to the agreed timeline as per Standard Operating Procedures (SOP).

· Managed RDM (Re-Dressing Material) across 15 branches of AG&C.


Housing Coordinator

Catholic Social Services
03.1993 - 02.1999
  • Maintained database of housing resources, landlords and management companies.
  • Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.

Typist/Receptionist

Charania Hospital Laboratory
11.1985 - 02.1993
  • Completed complex typing assignments on time demonstrating adaptability in various subject matters.
  • Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
  • Organized and maintained precise confidential personnel files.
  • Created and modified corporate documents and forms.
  • Maintained professionalism when handling confidential information as per company policies.

Typist (Muster Roll) Part Time Job

Pakistan Telecommunication Company Limited
03.1991 - 02.1993
  • Increased typing accuracy by implementing proofreading and editing techniques.
  • Completed complex typing assignments on time demonstrating adaptability in various subject matters.
  • Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.

Education

High School Diploma -

C.M.S School (Matric)
Karachi, Sindh, Pakistan
04.2001 -

High School Diploma -

Private (Intermediate)
Karachi, Sindh, Pakistan
04.2001 -

Bachelor of Arts - Arts

University of Karachi
Karachi, Sindh, Pakistan
04.2001 -

Skills

  • Operations Management
  • Product and service knowledge
  • Employee Performance Evaluations
  • Cost Reduction
  • Team motivation
  • Customer Relations
  • Customer Relationship Management (CRM)
  • Customer rapport
  • Marketing knowledge

Timeline

High School Diploma -

C.M.S School (Matric)
04.2001 -

High School Diploma -

Private (Intermediate)
04.2001 -

Bachelor of Arts - Arts

University of Karachi
04.2001 -

Assistant Manager Marketing Services

Roche Pakistan Limited
03.1999 - Current

Housing Coordinator

Catholic Social Services
03.1993 - 02.1999

Typist (Muster Roll) Part Time Job

Pakistan Telecommunication Company Limited
03.1991 - 02.1993

Typist/Receptionist

Charania Hospital Laboratory
11.1985 - 02.1993
Naseem KhanAssistant Manager Marketing Services