Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Waters

Crooks

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective team collaboration and performance improvement. Skilled in cash handling and guest relations management, consistently delivering personalized service and fostering positive customer experiences.

Overview

5
5
years of professional experience

Work History

Server

Outback Steakhouse
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

Casey's
01.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Team Leader

SUBWAY®Restaurants
05.2022 - 11.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Crew Member

McDonald's
06.2021 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Kitchen Aide

Sunrise Village Retirement Community
06.2020 - 09.2020
  • Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
  • Provided exceptional customer service when needed, responding diplomatically to guest concerns or requests.
  • Developed strong time-management skills, balancing multiple responsibilities while maintaining focus on task completion throughout shifts.
  • Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
  • Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
  • Improved customer satisfaction by assisting in timely food delivery during peak hours.

Education

Bachelor of Science - Excercise Science/Pre-Chiropractic

South Dakota State University
Brookings, SD
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Performance improvement
  • Team collaboration
  • Memory retention
  • Cleanliness standards
  • Guest relations management
  • Allergy awareness
  • Task prioritization

Timeline

Server

Outback Steakhouse
08.2024 - Current

Cashier

Casey's
01.2024 - 05.2024

Team Leader

SUBWAY®Restaurants
05.2022 - 11.2023

Crew Member

McDonald's
06.2021 - 04.2022

Kitchen Aide

Sunrise Village Retirement Community
06.2020 - 09.2020

Bachelor of Science - Excercise Science/Pre-Chiropractic

South Dakota State University

Similar Profiles

CREATE PROFILE
Naomi Waters