Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Nahom Agize

Madison

Summary

Enthusiastic Computer Science student with a 4.0 GPA, hands-on IT support experience, and strong programming skills in C, Python, and SQL. Recognized for problem-solving, clear communication, and delivering efficient technical solutions.

Overview

1
1
year of professional experience

Work History

ITS Support Technician

Dakota State University
Madison
02.2025 - Current
  • Resolved 90%+ of technical issues via Bomgar remote access, minimizing downtime.
  • Managed hardware inventory and coordinated vendor repairs, reducing replacement delays.
  • Processed and closed 20+ weekly tickets using the TDX ticketing system.
  • Provided DUO authentication support and password reset assistance for 100+ users.

Education

Bachelor of Science - Computer Science Major, AI Minor

Dakota State University
Madison, SD
01.2029

Skills

  • Python
  • C
  • SQL
  • C,C#
  • CSV/JSON Parsing
  • RESTful APIs
  • Flask
  • Hardware Repair
  • Git/GitHub

Projects

AI-Powered Recommendation System (Python, Pandas, Flask, Hash Maps)

  • Engineered an Amazon-style product recommendation engine integrating content-based and collaborative filtering techniques.
  • Designed efficient data pipelines to ingest, clean, and normalize large e-commerce datasets (CSV/JSON), with optimized in-memory storage using hash maps for product and user lookups.
  • Implemented content-based filtering to recommend products by analyzing features such as category, tags, and price similarity.
  • Built collaborative filtering algorithms leveraging user-purchase overlap and Jaccard similarity, enhancing personalization by modeling user-to-user relationships.
  • Developed an interactive search + filter interface, and extended functionality into a Flask API for real-world integration and scalable deployment.
  • Produced detailed technical documentation and modular codebase, demonstrating software engineering best practices (docstrings, modularity, version control).

Timeline

ITS Support Technician

Dakota State University
02.2025 - Current

Bachelor of Science - Computer Science Major, AI Minor

Dakota State University
Nahom Agize