Myriah Buhler
Watertown
Summary
Dynamic Team Leader at PCC Inc with a proven track record in employee performance evaluation and staff training development. Expert in managing customer accounts and implementing organizational policies, driving performance improvement. Adept at utilizing Microsoft Office for record management while fostering a collaborative team environment. Committed to enhancing operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
Work History
Team Leader
PCC Inc
Castlewood
05.2014 - Current
- Review and evaluate employee performance
- Schedule employee work assignments and set work priorities
- Identify staff training and development needs to ensure that appropriate training can be arranged.
- Perform administrative duties, such as compiling and maintain records, completing forms, preparing reports or composing correspondence
- Locate and monitor overdue accounts, using computers and variety of automated systems
- Answer customer questions regarding problems with their accounts
- Contact insurance companies to check on status of claims payments and write appeals for denial on claims
- Manage own accounts and projects, working within budget and scheduling requirements.
- Direct or conduct recruitment, hiring and training personnel
- Establish work schedules and assignments for staff, according to workload, space and equipment availability.
- Develop and maintain computerized record management system to store and process data such as personnel activities and information, to produce reports.
- Develop and implement organizational policies and procedures for the facility or medical unit.
- Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
Optician
Snyder Eye Clinic
Watertown
01.2012 - 05.2014
- Verify that finished lenses are ground to specifications
- Prepare work orders for grinding lenses and fabricating eyeglasses
- Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
- Heat, shape or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
- Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
- Maintain records of customer prescriptions, work orders, and payments
- Recommend specific lenses, lens coatings, and frames to suit client needs
- Instruct clients in how to wear and care for eyeglasses
- Sell goods such as contact lenses, spectacles, sunglasses and other goods related to eyes in general
- Show customers how to insert, remove, and care for their contact lenses.
- Repair damaged frames
- Arrange and maintain displays of optical merchandise
- Measure visual acuity, including near, distance pinhole, or dynamic visual acuity, using appropriate tests.
- Take and document patients' medical histories.
- Administer topical ophthalmic or oral medications.
- Conduct visual field tests to measure field of vision
- Measure and record lens power, using lensometers
- Instruct patients in the care and use of contact lenses
- Adjust or make minor repairs to spectacles or eyeglasses.
- Assist patients to select eyewear.
Education
Associates of Science - Medical Assisting
Lake Area Technical Institute
Watertown, SD12.2011
Skills
- Cash Handling
- Employee performance evaluation
- Staff training development
- Work schedule management
- Customer account management
- Recruitment and hiring
- Customer relationship management
- Record management
- Microsoft Office
- Training
- Policy development
- Problem solving
- Team building
- Project management
- Risk management
- Performance improvement
Timeline
Team Leader
PCC Inc
05.2014 - Current
Optician
Snyder Eye Clinic
01.2012 - 05.2014
Associates of Science - Medical Assisting
Lake Area Technical Institute