Muhammad Hamza Zaheer
Karachi, Sindh
Summary
Dynamic Cloud Support Engineer with a proven track record at Cloudways by DigitalOcean, specializing in WordPress and PHP frameworks. Well versed in Linux administration and customer support, I excel in resolving complex issues, enhancing cloud computing operations. Skilled in both technical problem-solving and effective communication.
Overview
2
2
years of professional experience
Work History
Cloud Support Engie
Cloudways by DigitalOcean
01.2023 - Current
As Cloud Support Engineer, I enjoy myself in helping customers and respected team members. My responsibilities includes:
- Providing technical support to customers via chats and tickets.
- Resolving issues related to mostly Wordpress and other well known PHP Frameworks as well.
- Monitoring Access/Error logs from the host server and identifying suspicious patterns in them.
- Escalating issues in a clear manner and provide steps to reproduce the error related to plugins, add-ons and platform issues managed by Cloudways via Jira.
- Have knowledge of the server stack including (Nginx, Varnish, Redis, Memcached, MySQL, PHP-FPM and PHP)
- Fluent with Linux CLI and WP-CLI commands.
Education
Bachelor of Engineering - Electrical
Karachi Institute of Economics And Technology
Karachi, Pakistan12.2018
Skills
- WordPress Support
- Network Troubleshooting
- Customer Support
- Python Programming
- Linux administration
- Cloud Computing
- Disaster Recovery
- Problem-solving abilities
- Technical Support
Languages
Urdu
Native language
English
Upper intermediate
B2
Timeline
Cloud Support Engie
Cloudways by DigitalOcean
01.2023 - Current
Bachelor of Engineering - Electrical
Karachi Institute of Economics And Technology
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