Muhammad Sajjad
Customer Support Specialist
House No 142, Street No 9, Mohallah Al-Wajid Town, Metroville SITE Khi
Summary
Dynamic Senior CSR with UGA1 Courier & Delivery Services, excelling in customer satisfaction through strong communication and problem-solving skills. Proven ability to resolve delivery issues effectively while training and mentoring team members. Expertise in call center operations and active listening enhances service quality and fosters positive customer relationships.
Overview
3
3
years of professional experience
1
1
Language
Work History
Senior CSR
UGA1 Courier & Delivery Services
08.2024 - Current
-Assisting customers with shipment inquiries and service support.
-Resolving delivery issues and ensuring customer satisfaction.
-Communicating with passengers across various platforms with professionalism.
CSR
E-poch Communications
01.2022 - 04.2022
-Health campaign US
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- COVID kit campaign for effective tests.
Education
BS - Sociology
University Of Karachi
Karachi 04.2001 -
Skills
-Strong communication & interpersonal skills
-Problem solving & conflict resolution
-Call center experience
-Customer service proficiency
-Empathy & active listening
-Reporting and analysis
-Escalation handling
-Training and mentoring
Timeline
Senior CSR
UGA1 Courier & Delivery Services
08.2024 - Current
CSR
E-poch Communications
01.2022 - 04.2022
BS - Sociology
University Of Karachi
04.2001 -
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