Mubeen Sarwar
Customer Support Representative
Karachi
Summary
Energetically propelled customer service and tech support specialist, with proven expertise in problem-solving and complaint resolution honed at Ibex, Nice2Stay and also at Tribe consulting. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving daily quotas with superior service. Skilled in both communication and time management, my focus on results has significantly boosted service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tribe Consulting
10.2024 - Current
Customer Service Representative
Ibex
11.2023 - 08.2024
- Assisting Customers
- Providing Information
- Resolving Problems
- Maintaining Records
- Handling Transactions
- Offering Support
- Promoting Customer Satisfaction
- Maximized customer satisfaction by resolving service issues promptly.
- Managed up to 200 customer inquiries per day in a fast-paced center.
- Handled high-volume chats/emails to address and resolve customer queries.
Tech Support Specialist
Nice2Stay
01.2023 - 04.2023
- Communicate with partners and clients
- Double-check bookings, and update prices for accommodation on their portal
- Send out confirmation emails
- Update partners about bookings they've received on Nice2stay's portal.
Education
Intermediate -
Shamsi girls college
Karachi, SD01.2021
Matriculation - undefined
Green house Grammar school
Karachi, SD01.2019
Bachelor of Public Administration -
Virtual University of Pakistan
Karachi 04.2001 -
Skills
- Clear verbal communication
- Effective time management
- Customer support professional
- Performance-focused
Problem-solving
Active listening
Call management
Customer service
Interests
Painting, Reading Books
Timeline
Customer Service Representative
Tribe Consulting
10.2024 - Current
Customer Service Representative
Ibex
11.2023 - 08.2024
Tech Support Specialist
Nice2Stay
01.2023 - 04.2023
Bachelor of Public Administration -
Virtual University of Pakistan
04.2001 -
Matriculation - undefined
Green house Grammar school
Intermediate -
Shamsi girls college
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