Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Moriah Suhr

Rapid City

Summary

Experienced and dedicated Supervisor and CHW with a demonstrated history of success in overseeing teams and operations. Possessing strong leadership qualities, I excel in guiding and motivating teams to achieve peak performance and meet organizational goals. Skilled in implementing process improvements, resolving conflicts, and ensuring adherence to quality standards. With a focus on fostering a positive work environment, I am committed to supporting team members in their professional development while driving operational efficiency and productivity.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Health Worker

Rapid City Fire Department
09.2024 - Current
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.

Program Director

Project Recovery
01.2020 - 09.2024
  • Coordinate and schedule meetings and conferences with internal and external programs.
  • Outreach and advocacy with patients.
  • Handle confidential information and documents with discretion and maintain their proper organization.
  • Patient navigation with assisting individuals navigate the healthcare system.

Technical Support Supervisor

United Airlines
01.2015 - 01.2020
  • Serve as the primary escalation point for complex customer issues that cannot be resolved by support staff, providing guidance and assistance as needed.
  • Supervise and coach a team of technical support representatives, including training, performance evaluations, and scheduling.
  • Communicate with customers directly to address escalated issues, provide updates on resolution progress, and ensure a positive customer experience.

Front Desk Manager

Humane Society of the Black Hills
01.2010 - 01.2015
  • Handle inquiries and complaints from the public with professionalism and empathy. Address concerns related to lost or found pets, stray animals, and animal welfare issues.
  • Maintain accurate records of animal intake, adoptions, and other shelter activities. Handle administrative tasks such as scheduling appointments, managing inventory, and processing payments.
  • Greet visitors, answer inquiries, and provide information about the shelter's services, adoption process, and available animals. Serve as the primary point of contact for visitors, volunteers, and potential adopters.

Education

High School Diploma -

Centra High School
01.2010

Community Health Worker - undefined

South East Technical Institute
01.2024

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents

Certification

  • Peer Support
  • CPR
  • Motivational Interviewing
  • Community Health Worker

Timeline

Community Health Worker

Rapid City Fire Department
09.2024 - Current

Program Director

Project Recovery
01.2020 - 09.2024

Technical Support Supervisor

United Airlines
01.2015 - 01.2020

Front Desk Manager

Humane Society of the Black Hills
01.2010 - 01.2015

Community Health Worker - undefined

South East Technical Institute

High School Diploma -

Centra High School

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Moriah Suhr