Morgan Schouten
Sioux Falls
Summary
Personable and dependable with natural ability to connect with guests and maintain positive atmosphere. Possesses foundational knowledge of customer service principles and hands-on skills in multitasking and time-management. Developed strong communication and multitasking abilities in fast-paced hospitality setting, seeking to transition into new field. Demonstrated capacity for teamwork and maintaining high standards of customer service. Ready to leverage these skills to bring value in new professional environment.
Overview
5
5
years of professional experience
Work History
Wait Assistant
ROAM Kitchen & Bar
05.2024 - 12.2024
- Enhanced customer dining experience by providing timely assistance to servers and maintaining a clean, organized dining area.
- Supported restaurant operations by effectively setting up tables with appropriate utensils and tableware.
- Supported restaurant success by consistently adhering to uniform standards and maintaining a professional demeanor during all interactions.
- Elevated overall service quality by swiftly clearing plates and utensils and resetting tables.
- Contributed to a safe dining space by promptly addressing spills and potential hazards, ensuring the well-being of both guests and staff members.
- Maintained high standards of cleanliness throughout the restaurant, adhering to health code regulations and company policies consistently.
Retail Worker
Francesca's
03.2023 - 04.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
Food Service Worker
Flyboy Donuts
08.2021 - 04.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Service Worker
Bagel Boy
06.2020 - 01.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
No Degree - Nursing
Grand Canyon University
Phoenix, AZ04-2027
High School Diploma -
Sioux Falls Christian
Sioux Falls05-2023
Skills
- Professional appearance
- Allergy awareness
- Memory retention
- Customer service
- Time management
- Verbal and written communication
- Team collaboration
Timeline
Wait Assistant
ROAM Kitchen & Bar
05.2024 - 12.2024
Retail Worker
Francesca's
03.2023 - 04.2024
Food Service Worker
Flyboy Donuts
08.2021 - 04.2022
Food Service Worker
Bagel Boy
06.2020 - 01.2021
No Degree - Nursing
Grand Canyon University
High School Diploma -
Sioux Falls Christian
Similar Profiles
Mareike OwenMareike Owen
Cocktail Bartender at Pharmacie Bar + KitchenCocktail Bartender at Pharmacie Bar + Kitchen
Joshua Fraser-BamfordJoshua Fraser-Bamford
Shift Leader at Earls Kitchen + BarShift Leader at Earls Kitchen + Bar
Melisa MustafajaMelisa Mustafaja
Hostess/Server at Scaddabush Italian Kitchen & BarHostess/Server at Scaddabush Italian Kitchen & Bar