Morgan Miller
Wall
Summary
Dedicated CNA with expertise in patient care, vital sign monitoring, and maintaining confidentiality. Committed to providing compassionate support and ensuring a safe environment for patients. Detail-oriented professional skilled in customer service and team collaboration. Proven ability to assist patients with daily living activities while ensuring compliance with safety and infection control protocols. Ready to enhance patient experiences and contribute to a collaborative healthcare team.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
CNA
Philip Health Services
Philip
09.2024 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained patient records and documented care provided accurately.
- Provided emotional support and companionship to patients and families.
- Ensured cleanliness and safety of patient environment at all times.
- Educated patients on health practices and wellness strategies consistently.
- Trained new staff on proper care techniques and facility protocols.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
Cashier
Wall Food Center
Wall
01.2024 - 05.2024
- Processed customer transactions accurately and efficiently at a busy retail store.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and gift card transactions with precision and care.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
Breakfast Attendant
Super 8 Hotel
Wall
07.2023 - 09.2023
- Maintained cleanliness of dining area and food stations.
- Prepared and arranged breakfast items for guest service.
- Assisted guests with dietary needs and preferences.
- Monitored food inventory and reported shortages to management.
- Set up and replenished buffet stations throughout service hours.
- Provided excellent customer service to enhance guest experience.
- Replenished food items on the buffet line in a timely manner.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Stocked beverages, coffee pots and other supplies in the dining area as needed.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Set out and arranged cold foods such as cereal, muffins, and sweet rolls for self-service area.
- Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
- Checked expiration dates on all perishable food items prior to stocking buffet line.
- Cleaned kitchen equipment according to established procedures after use.
- Greeted guests upon arrival and provided menus for breakfast selections.
- Monitored dining spaces to quickly clear and clean tables between guests.
Cashier
Wall Drug Store
Wall
11.2021 - 08.2023
- Processed customer transactions accurately and efficiently at a busy retail store.
- Processed customer payments quickly and returned exact change and receipts.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, or automatic debit.
- Maintained work area and kept cash drawer organized for optimal efficiency.
- Stocked shelves with merchandise when needed.
- Maintained clean and orderly checkout areas by emptying trash cans and organizing candy racks.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Collaborated with team members to ensure efficient operations and enhance customer service experience.
- Engaged in upselling techniques to promote store merchandise effectively.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
Sandwich Artist
SUBWAY®Restaurants
Wall
05.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prepared fresh sandwiches following customer requests and company guidelines.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers in selecting menu items and provided product information.
- Stocked ingredients and supplies to ensure availability during peak hours.
- Collaborated with team members to prepare catering orders accurately.
- Handled cash transactions and processed payments with attention to detail.
- Followed food safety regulations to maintain a safe serving environment.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Stocked shelves with products and supplies.
- Organized inventory for efficient restocking of products.
- Verified orders and bagged items for easy transport.
- Communicated with customer to provide menu offering details and assist with decision-making.
Education
High School Diploma -
Wall School District
Wall, SD05-2026
Skills
- Patient care
- Vital sign monitoring
- Customer service
- Infection control
- Team collaboration
- Record keeping
- Attention to detail
- Maintaining confidentiality
- Empathy and patience
- CPR certified
Certification
CNA
References
References available upon request.
Timeline
CNA
Philip Health Services
09.2024 - Current
Cashier
Wall Food Center
01.2024 - 05.2024
Breakfast Attendant
Super 8 Hotel
07.2023 - 09.2023
Cashier
Wall Drug Store
11.2021 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 09.2021
High School Diploma -
Wall School District