Morgan Ludens
Colton
Summary
Highly skilled Dispatch Specialist with solid background in coordinating and managing logistics. Possess strong problem-solving abilities, excellent communication skills, and adeptness at maintaining efficient workflow to ensure smooth operations. Demonstrated impact by significantly improving response times and enhancing customer satisfaction in previous dispatch roles. Known for exceptional organizational skills and ability to thrive under pressure.
Overview
7
7
years of professional experience
4046
4046
years of post-secondary education
Work History
Dispatch Specialist-CWA
Lumen
Sioux Falls
01.2023 - Current
- Assigning technicians jobs for the day, helping them get new work, taking off work at request.
- Handling priority one jobs and making sure technicians are made aware of them.
- Taking phone calls from technicians, customers, & customer service representatives.
- Recognized for excellence in handling phone calls multiple times.
Daycare Assistant
Creators Kids
Sioux Falls
01.2022 - 12.2022
- Cooking meals for the entire daycare as well as getting snacks and doing dishes.
- Going into the rooms to stay with children while the teachers take breaks.
- Performing janitorial duties inside and outside of the daycare.
Sales Associate
Dollar General
Colton
01.2020 - 12.2021
- Managing the cash register and helping customers throughout the store.
- Animal management while pets were inside.
- Restocking shelves and rotating stock.
- Performing janitorial duties inside and outside of the store.
Sandwich Artist
Subway
Sioux Falls
01.2020 - 12.2020
- Managing the cash register and helping customers create a sandwich as fast as possible.
- Janitorial duties within the store.
- Preparing the food each day and when it runs out.
- Making sure all dishes were washed and ready for the next day.
Seasonal Pricer
Once Upon a Child
Sioux Falls
01.2019 - 12.2020
- Putting clearance stickers manually on each price tag.
- Going through stock for next season and putting price tags on them.
Education
CPR Certification -
CTE
Sioux Falls, SDCNA License -
CTE
Sioux Falls, SDHigh School Diploma -
Tri-Valley High School
Colton, SDSkills
- Conflict resolution
- Team collaboration
- Independent work ethic
- Adept at de-escalation
- Proficient in Microsoft Word
- Skillful with Microsoft Excel
- Practiced in Microsoft PowerPoint
- Trained in Google Docs
- Great in Google slides
- Talented in Google Sheets
- Excellent customer service
Timeline
Dispatch Specialist-CWA
Lumen
01.2023 - Current
Daycare Assistant
Creators Kids
01.2022 - 12.2022
Sales Associate
Dollar General
01.2020 - 12.2021
Sandwich Artist
Subway
01.2020 - 12.2020
Seasonal Pricer
Once Upon a Child
01.2019 - 12.2020
CPR Certification -
CTE
CNA License -
CTE
High School Diploma -
Tri-Valley High School