Morgan Larsen
Arlington
Summary
Dynamic retail professional with a proven track record at BeStill Boutique, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through personalized assistance and effective problem-solving. Reliable and punctual, I consistently maintained an organized sales floor, fostering a welcoming shopping environment that encouraged repeat business.
Overview
4
4
years of professional experience
Work History
Retail Worker
BeStill Boutique
05.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Lifeguard
City of Arlington
06.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Improved team coordination with structured communication drills.
Education
Bachelor of Science - Nutrition And Dietetics
South Dakota State University
Brookings, SD05-2027
High School Diploma -
Arlington High School
Arlington, SD05-2023
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Cash handling accuracy
- Time management
- Problem-solving
- Register operation
- Cash register operation
- Display maintenance
- POS system operation
Timeline
Retail Worker
BeStill Boutique
05.2023 - Current
Lifeguard
City of Arlington
06.2021 - 08.2024
Bachelor of Science - Nutrition And Dietetics
South Dakota State University
High School Diploma -
Arlington High School
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