Morgan Johnson
Sioux Falls
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Senior Customer Contact Specialist
Sammons Financial Group
Sioux Falls
05.2023 - Current
- Assisted callers by providing accurate information on policies and benefits.
- Processed payments over the phone to facilitate timely transactions.
- Collaborated with peers to deliver exceptional service to all callers.
- Conducted research to address inquiries and fulfill information requests.
- Supported correspondence team by managing forms and requests received via email or letter.
- Guided team members through support team interactions.
- Managed caller escalation issues effectively.
E-Commerce Manager
Furniture Mart USA
Sioux Falls
04.2022 - Current
- Collaborated with marketing and advertising teams to enhance website usability and accuracy, driving higher traffic.
- Supported sales representatives by providing pricing and deal information for customers.
- Developed strategies to create additional sales opportunities.
- Coordinated schedules and participated in product training sessions.
- Monitored for fraudulent activities, processed online orders, and analyzed business trends.
Clerical/Support Assistant
Sioux Falls School District
Sioux Falls
10.2022 - 05.2023
- Facilitated class registration for community members to enhance participation.
- Processed payments and refunds accurately and efficiently.
- Generated weekly and monthly financial reports to track performance.
- Collaborated with co-workers to develop a biannual catalog for offerings.
- Executed shopping and various tasks required for events as directed by management.
Customer Care Supervisor
Furniture Mart USA
Sioux Falls
09.2020 - 04.2022
- Resolved warranty and service issues for escalated customers.
- Trained new and existing representatives on procedures and best practices.
- Participated in interview process by reviewing applications for potential candidates.
- Collaborated with various departments to streamline processes and address issues effectively.
Delivery Scheduler
Furniture Mart USA
Sioux Falls
01.2020 - 09.2020
- Consult with customers on delivery scheduling, aid sales personnel and associates in resolving communication challenges
Core Teacher
Compassion Child Care
Sioux Falls
01.2019 - 02.2020
- Executed lesson plans and guided children during play and circle activities.
- Ensured a safe, enjoyable environment for children.
- Maintained cleanliness of classrooms and supplies.
Sales Associate
Kum & Go
Sioux Falls
10.2018 - 02.2020
- Maintained product stock levels to ensure availability for customers.
- Operated cash register efficiently, processing transactions accurately.
- Ensured cleanliness and organization of environment for optimal customer experience.
Customer Service
Wells Fargo
Sioux Falls
07.2016 - 07.2018
- Provided assistance to customers regarding banking needs.
- Cultivated strong relationships with customers and colleagues through effective communication.
Education
High School Diploma -
New Technology High School
Sioux Falls, SD06.2016
Skills
- Strong work ethic
- Adaptable learner
- Interpersonal skills
- Empathetic approach
- Outgoing personality
- Multi-tasking ability
- Training and development
- Communication skills
Accomplishments
- Completed the EmBe Women's Leadership Program
- Created and led the Workplace Wellness Workshop for new hires
Timeline
Senior Customer Contact Specialist
Sammons Financial Group
05.2023 - Current
Clerical/Support Assistant
Sioux Falls School District
10.2022 - 05.2023
E-Commerce Manager
Furniture Mart USA
04.2022 - Current
Customer Care Supervisor
Furniture Mart USA
09.2020 - 04.2022
Delivery Scheduler
Furniture Mart USA
01.2020 - 09.2020
Core Teacher
Compassion Child Care
01.2019 - 02.2020
Sales Associate
Kum & Go
10.2018 - 02.2020
Customer Service
Wells Fargo
07.2016 - 07.2018
High School Diploma -
New Technology High School
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