Montserrat Flores Castillo
Frederick,MD
Summary
I work on international projects in the UK, LATAM, Italy managing physical and cloud infrastructure, with constant infrastructure security projects, bug detection and creation of maintenance scripts.
Projects:
- Renewal of the server park from Windows to Linux for system security.
- Implementation, installation and start-up of the new DNS server (PowerDNS) and Veeam Back-up.
Overview
8
8
years of professional experience
Work History
Jr System Engineer
SPORTIUM S.A
06.2022 - 08.2023
- Developed next generation integration platform for internal applications.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Management of the infrastructure in software and hardware level.
- VMWare management including ESXi, VMotion, VSphere, …
- Creation of scripts in Bash for many different tasks.
- Knowledge on Avamar Backup and Veeam Backup.
- Creation and administration of DB SQL, MariaDB, MySQL and Postgres.
- Methodology of work as Agile.
- Analyzed security logs to determine and alleviate network threats.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
IT Analyst
SPORTIUM S.A
05.2018 - 06.2022
- Investigated system issues and implemented resolutions to reduce downtime.
- Researched and adopted new technologies to add value to existing offerings.
- Offered input for complex documents to support client-ready final versions.
- Improved systems with addition of new features and infrastructure.
- Automatization of tasks.
- Bugs fixing inside the code of the bet programs.
- Technician call attention.
- Installation of new software updates of the SO of the company bet machines and updates of the program betting.
- Financial Reports trough R or Jira.
- Docker knowledge and software deployment.
Helpdesk Agent
IRIUM Corporation
06.2017 - 08.2017
- Troubleshot hardware malfunctions with clients'' devices, guiding them through repair or replacement procedures as necessary.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Developed and implemented preventive maintenance procedures.
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference.
Helpdesk Agent
C2 E-Conecta 2 Corporation
09.2015 - 03.2016
- Troubleshot hardware malfunctions with clients'' devices, guiding them through repair or replacement procedures as necessary.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Developed and implemented preventive maintenance procedures.
- Maintained detailed documentation of customer interactions, ensuring accurate records for future reference.
Education
Bachelor of Science - Computer Science
Open University of Catalonia
Barcelona, SpainBachelor of Science - Computer Science
Hood College
Frederick, MD05.2025
Associate of Applied Science - Computer Engineering Technology
INS Estatut
Rubí, Spain09.2019
High School Diploma -
IES Duc De Montblanc
Rubí, Spain09.2017
Skills
- Amazon Web Services
- Agile
- Customer-Oriented
- Algorithm implementation
- Database programming
- Documentation Protocol Design
- VoIP Systems
- Linux Environments
- User Support
- System Administration
- Software Architecture
- Scripting Languages
- Knowledge in R for financial stadistics
- DNS Management
- Software Development Standards
- Hardware and software installation
- Network Troubleshooting
- Configuration Management
- Remote Support
- Code reviews
- Idea Development and Brainstorming
- Troubleshooting
- JIRA
- Information Security
- Application Development
- Virtualization
- Open Repository Integration
- Data Storage and Retrieval
- Oracle
- Backup and recovery
- Infrastructure tracking
- Testing and debugging
- Programming Languages: Java, C#, Net, Python
Timeline
Jr System Engineer
SPORTIUM S.A
06.2022 - 08.2023
IT Analyst
SPORTIUM S.A
05.2018 - 06.2022
Helpdesk Agent
IRIUM Corporation
06.2017 - 08.2017
Helpdesk Agent
C2 E-Conecta 2 Corporation
09.2015 - 03.2016
Bachelor of Science - Computer Science
Open University of Catalonia
Bachelor of Science - Computer Science
Hood College
Associate of Applied Science - Computer Engineering Technology
INS Estatut
High School Diploma -
IES Duc De Montblanc
Similar Profiles
Veronica Ocaña RodriguezVeronica Ocaña Rodriguez
Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.Color Analyst at SAE-A INTERNATIONAL, S.A./CENTEXSA, S.A./S&G, S.A.
Anabella GermainAnabella Germain
Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.Supervisor of Administration at Autonet S.A./ Detroit 1925 S.A./ Elysees S.A.
María Florencia GalarzaMaría Florencia Galarza
Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.Senior Trade Analyst at Remotti S.A./ Leones de Bleek S.A./ Lácteos La Cristina S.A.