Monica DeLeo
Sioux Falls
Summary
Dynamic administrative professional with over 10 years of experience in management and customer service at South Dakota Highway Patrol. Proven track record in enhancing operational efficiency and training staff. Skilled in data entry and communication, consistently improving processes and fostering a welcoming environment for clients and colleagues alike.
Overview
35
35
years of professional experience
Work History
Senior Secretary
South Dakota Highway Patrol
Sioux Falls
04.2024 - Current
- Prepared reports and correspondence for state patrol operations.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Trained new administrative staff on office procedures, enhancing team efficiency.
- Coordinated travel arrangements and managed expense reports, ensuring timely reimbursements.
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Managed the operation of office machines to ensure efficient document handling.
- Maintained accurate records of all company transactions.
- Responded to customer issues to provide immediate resolution and improve retention.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Developed systems to ensure that all required paperwork was completed accurately and on time.
- Processed documents and materials for dissemination to appropriate parties.
- Produced and distributed memos, newsletters, and other forms of communication.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained confidential files and sensitive documents securely.
- Coordinated the sending and receiving of mail and parcels for efficient office communication.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Oversaw staff correspondence and record tracking, streamlining data communications and enhancing office automation.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout the organization.
Patient Access Representative
Sanford Diabetic And Thyroid Clinic
07.2023 - Current
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Maintained accurate patient records to ensure seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Developed effective phone triage techniques to prioritize urgent matters and manage high call volumes efficiently.
- Verified insurance eligibility, obtained authorizations, and entered claim details to facilitate smooth billing processes.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Corporate Receptionist/Inventory Clerk
Hayloft Property Management Company
06.2017 - 07.2023
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Sorted and delivered emails while addressing inquiries from tenants and prospective tenants
- Distributed mail, entered data, and resolved billing issues to ensure smooth operations
- Monitored office supply levels and placed orders to maintain inventory
- Enter and verify Inventory for 15 properties
- Send out Screening Reports letters
House Manager
Ronald McDonald House
08.2014 - 06.2017
- Trained and coached three transitional achievement students to develop essential job skills.
- Developed plans and tasks for groups to assist with house operations.
- Facilitated visitor check-in process to enhance security and streamline access.
- Collaborated with Sanford social workers to support client needs and managed phone inquiries.
- Set up and maintained rooms to ensure readiness for guests.
Manager/Sales Associate
Bimbo Bakeries USA
12.2000 - 06.2014
- Assisted customers to foster a positive company image through knowledge and friendliness.
- Trained employees to enhance job performance and ensure operational efficiency
- Ordered product for the store on a daily basis
- Utilized Microsoft 2007 for sales and inventory
- Completed documents to support effective business operations for quarterly reporting
Store Manager
Payless ShoeSource
08.1991 - 12.2006
- Created business environment that resulted in lowest employee turnover in Sioux Falls
- Recruited qualified candidates to fill critical job positions
- Filled out counseling forms that were used to correct employee misconduct
- Advised customers on suitable shoe and product options.
Education
High school diploma - Business Law and Typing
New Ulm High School
New Ulm, MN06-1987
Skills
- Scheduling (10 years)
- Project coordination
- Microsoft Office (8 years)
- Microsoft Word (8 years)
- Front desk support
- Administrative skills
- Interpersonal skills
- Customer service
- Filing (5 years)
- Inventory (5 years)
- Payroll (10 years)
- Project coordination
- Microsoft Office (8 years)
- Microsoft Word (8 years)
- Microsoft (8 years)
- Organizational skills
- Administrative skills
- Communication skills
- Interpersonal skills
- Customer service
- Filing (5 years)
- Inventory (5 years)
- Store Management Experience (10 years)
- Store management
- Phone systems
- Client relations
- Training Development
- Store management
- Office Management (5 years)
- Front desk support
- Project coordination
- Phone systems
- Office administration
- Interpersonal skills
- Accounts Receivable (5 years)
- Client relations
- Training Development
- Store Management Experience (10 years)
- Office Management (5 years)
- Client relations
- Training Development
Personal Information
Title: Receptionist
Custom
Manager of the Year, 08/01/99, The Manager of the Year is what 32 managers compete for. I received the award for most improved shrink, volunteer work and turnovers.
Custom
Meals on Wheels, 04/01/00, 08/01/08, I would deliver food to at least 10 people, who could not leave their house. I had started volunteering when I worked for Payless and decided to do something District wide for our City. I had all of the Associates, Managers and District Manager involved in this.
Custom
Receptionist - Proficient, 06/01/19, Using basic scheduling, attention to detail, and organizational skills in an office setting., Proficient
Timeline
Senior Secretary
South Dakota Highway Patrol
04.2024 - Current
Patient Access Representative
Sanford Diabetic And Thyroid Clinic
07.2023 - Current
Corporate Receptionist/Inventory Clerk
Hayloft Property Management Company
06.2017 - 07.2023
House Manager
Ronald McDonald House
08.2014 - 06.2017
Manager/Sales Associate
Bimbo Bakeries USA
12.2000 - 06.2014
Store Manager
Payless ShoeSource
08.1991 - 12.2006
High school diploma - Business Law and Typing
New Ulm High School