
Accomplished IT professional with extensive expertise in IT Service Management, Office 365, and ITSM. Proven track record in enhancing helpdesk operations and ensuring SLA compliance. Skilled in IT asset management, reporting and documentation, and endpoint support. Proficient in Windows Server operations, network troubleshooting, and vendor coordination. Experienced in SIEM & security, operating systems, and identity & access management. Committed to leveraging technical skills to optimise organisational efficiency and security.
Solution-focused Cyber Security Analyst with incident and vulnerability analysis expertise. Monitors new and emerging technologies to innovate risk management. Proactive and adaptive to deliver targeted remedial action, maintaining best practices.